Inventor
SRI R MATHANGI
IN15 patents
⚠️ This page may combine multiple inventors who share the name “SRI R MATHANGI”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
24/7 CUSTOMER INC
7 patentsUS9626629B2Apr 18, 2017
Categorization of user interactions into predefined hierarchical categories
24/7 CUSTOMER INC18 citations91
US10038786B2Jul 31, 2018
Method and apparatus for improving goal-directed textual conversations between agents and customers
24/7 CUSTOMER INC8 citations83
US9894207B2Feb 13, 2018
Stage-wise analysis of text-based interactions
24/7 CUSTOMER INC10 citations82
US9652793B2May 16, 2017
Stage-wise analysis of text-based interactions
24/7 CUSTOMER INC7 citations82
US9460455B2Oct 4, 2016
Determining product categories by mining interaction data in chat transcripts
24/7 CUSTOMER INC10 citations82
US9600828B2Mar 21, 2017
Tracking of near conversions in user engagements
24/7 CUSTOMER INC3 citations71
US9621725B2Apr 11, 2017
Method and apparatus for analyzing leakage from chat to voice
24/7 CUSTOMER INC0 citations51
[24]7 AI INC
6 patentsUS10417643B2Sep 17, 2019
Method for personalizing customer interaction experiences by routing to customer interaction channels
[24]7 AI INC18 citations85
US10484541B2Nov 19, 2019
Method and apparatus for improving goal-directed textual conversations between agents and customers
[24]7 AI INC6 citations83
US10311377B2Jun 4, 2019
Categorization of user interactions into predefined hierarchical categories
[24]7 AI INC7 citations82
US10467854B2Nov 5, 2019
Method and apparatus for engaging users on enterprise interaction channels
[24]7 AI INC4 citations72
US10339534B2Jul 2, 2019
Segregation of chat sessions based on user query
[24]7 AI INC1 citations62
US10225405B2Mar 5, 2019
Stage-wise analysis of text-based interactions
[24]7 AI INC0 citations50