Inventor
WILLIAMS MARK J
US43 patents
⚠️ This page may combine multiple inventors who share the name “WILLIAMS MARK J”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
Virtual Hold Technology Solutions LLC
14 patentsUS10382627B2Aug 13, 2019
System and method for contact information integration with search results
Virtual Hold Technology Solutions LLC5 citations84
US10805468B2Oct 13, 2020
System and method for contact information integration with search results
Virtual Hold Technology Solutions LLC2 citations73
US10650070B2May 12, 2020
System and method for contact information integration with search results
Virtual Hold Technology Solutions LLC2 citations73
US11599909B2Mar 7, 2023
Real-time consumer interaction via media broadcast
Virtual Hold Technology Solutions LLC0 citations62
US11551266B2Jan 10, 2023
Real-time consumer interaction via media broadcast
Virtual Hold Technology Solutions LLC0 citations62
US11553088B2Jan 10, 2023
System and method for contact information integration with search results
Virtual Hold Technology Solutions LLC0 citations62
US11232487B2Jan 25, 2022
Real-time consumer interaction via media broadcast
Virtual Hold Technology Solutions LLC0 citations62
US10970348B2Apr 6, 2021
System and method for contact information integration with search results
Virtual Hold Technology Solutions LLC0 citations62
US11115533B2Sep 7, 2021
Unified cross channel communications
Virtual Hold Technology Solutions LLC0 citations59
US11915270B2Feb 27, 2024
Real-time consumer interaction via media broadcast
Virtual Hold Technology Solutions LLC0 citations52
US11792322B2Oct 17, 2023
System and method for active callback management using callback objects and contact information integration
Virtual Hold Technology Solutions LLC0 citations52
US10769668B2Sep 8, 2020
Real-time consumer interaction via media broadcast
Virtual Hold Technology Solutions LLC0 citations52
US11823233B2Nov 21, 2023
Real-time consumer interaction via media broadcast with automated callback handling during media playback
Virtual Hold Technology Solutions LLC0 citations51
US10375245B2Aug 6, 2019
Unified cross channel communications
Virtual Hold Technology Solutions LLC0 citations49
WILLIAMS MARK J
9 patentsUS8213911B2Jul 3, 2012
Mobile communication device for establishing automated call back
WILLIAMS MARK J232 citations98
US9094516B2Jul 28, 2015
System and method for contact information integration with search results
WILLIAMS MARK J8 citations84
US8229101B1Jul 24, 2012
Punctuality call center metric
WILLIAMS MARK J10 citations84
US8223956B2Jul 17, 2012
System and method for managing, directing, and queuing communication events
WILLIAMS MARK J16 citations83
US8112069B2Feb 7, 2012
System and method for establishing automated call back using a mobile communication device
WILLIAMS MARK J10 citations83
US9386155B2Jul 5, 2016
Communication device for establishing automated call back using queues
WILLIAMS MARK J5 citations82
US9578175B2Feb 21, 2017
Communication device for establishing automated call back using queues
WILLIAMS MARK J3 citations71
US9398154B2Jul 19, 2016
Communication system for establishing automated call back using queues
WILLIAMS MARK J3 citations71
US8792866B2Jul 29, 2014
Communication device for establishing call back
WILLIAMS MARK J2 citations61
VIRTUAL HOLD TECHNOLOGY LLC
6 patentsUS6563921B1May 13, 2003
Automatic call director first in first out accessory
VIRTUAL HOLD TECHNOLOGY LLC87 citations95
US9143614B2Sep 22, 2015
System and method for client interaction application integration
VIRTUAL HOLD TECHNOLOGY LLC14 citations92
US6754334B2Jun 22, 2004
Automatic call director first in first out accessory
VIRTUAL HOLD TECHNOLOGY LLC52 citations90
US7787610B1Aug 31, 2010
Automatic call director first in first out load-balancing accessory
VIRTUAL HOLD TECHNOLOGY LLC9 citations78
US9355183B2May 31, 2016
System and method for contact information integration with search results
VIRTUAL HOLD TECHNOLOGY LLC5 citations73
US9294624B2Mar 22, 2016
System and method for client interaction application integration
VIRTUAL HOLD TECHNOLOGY LLC2 citations54
VIRTUAL HOLD TECH LLC
6 patentsUS10027806B2Jul 17, 2018
System and method for contact information integration with search results
VIRTUAL HOLD TECH LLC6 citations84
US9805129B2Oct 31, 2017
System and method for contact information integration with search results
VIRTUAL HOLD TECH LLC6 citations84
US9451088B2Sep 20, 2016
System and method for client interaction application integration
VIRTUAL HOLD TECH LLC7 citations84
US9807236B2Oct 31, 2017
System and method for client interaction application integration
VIRTUAL HOLD TECH LLC4 citations73
US9992340B2Jun 5, 2018
Communication system for establishing automated call back using queues
VIRTUAL HOLD TECH LLC0 citations50
US9942403B2Apr 10, 2018
Communication system for determining queue using contextual data
VIRTUAL HOLD TECH LLC0 citations50