Inventor
CALDWELL ADAM
US16 patents
⚠️ This page may combine multiple inventors who share the name “CALDWELL ADAM”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
WEST CORP
13 patentsUS9813363B1Nov 7, 2017
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
WEST CORP109 citations99
US9143907B1Sep 22, 2015
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages
WEST CORP157 citations99
US9621720B1Apr 11, 2017
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages
WEST CORP13 citations92
US9232373B1Jan 5, 2016
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
WEST CORP15 citations92
US10425783B1Sep 24, 2019
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
WEST CORP17 citations84
US9294890B1Mar 22, 2016
Intercepting and processing received short message service (SMS) messages to provide an automated response
WEST CORP17 citations84
US10601743B1Mar 24, 2020
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
WEST CORP1 citations73
US10367937B1Jul 30, 2019
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages
WEST CORP3 citations73
US9549300B1Jan 17, 2017
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
WEST CORP3 citations73
US10552845B1Feb 4, 2020
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
WEST CORP0 citations52
US10069770B1Sep 4, 2018
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
WEST CORP0 citations52
US9998594B1Jun 12, 2018
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages
WEST CORP0 citations52
US9990638B1Jun 5, 2018
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
WEST CORP0 citations52
LANGUAGE LINE SERVICES INC
3 patentsUS10972606B1Apr 6, 2021
Testing configuration for assessing user-agent communication
LANGUAGE LINE SERVICES INC2 citations69
US10958788B1Mar 23, 2021
Third-party outdial process for establishing a language interpretation session
LANGUAGE LINE SERVICES INC2 citations69
US11205182B2Dec 21, 2021
Resiliency configuration for a cloud-based contact center system
LANGUAGE LINE SERVICES INC0 citations50