Inventor
ELLIS JASON AARON
US7 patents
Patents
7 patentsUS9600510B2Mar 21, 2017
Computer implemented methods and apparatus for feed-based case management
SALESFORCE COM INC14 citations91
US9398156B2Jul 19, 2016
Computer implemented methods and apparatus for managing agent workload in a customer service environment
SALESFORCE COM INC20 citations91
US10684752B2Jun 16, 2020
Computer implemented methods and apparatus for responding to actionable text patterns in a feed item
SALESFORCE COM INC7 citations82
US10572467B2Feb 25, 2020
Computer implemented methods and apparatus for feed-based case management
SALESFORCE COM INC6 citations82
US10554503B2Feb 4, 2020
Methods and apparatus for interfacing with a phone system in an on-demand service environment
SALESFORCE COM INC2 citations71
US10958535B2Mar 23, 2021
Methods and apparatus for interfacing with a phone system in an on-demand service environment
SALESFORCE COM INC0 citations61
US11226950B2Jan 18, 2022
Computer implemented methods and apparatus for feed-based case management
SALESFORCE COM INC0 citations60