Inventor
GRIMSLEY JAMES ROBERT
US18 patents
Patents
18 patentsUS9384477B2Jul 5, 2016
ATM customer defined user interface for security purposes
BANK OF AMERICA16 citations92
US9418358B2Aug 16, 2016
Pre-configure and customize ATM interaction using mobile device
BANK OF AMERICA15 citations83
US9264667B1Feb 16, 2016
Determining electronic media format when transferring a customer between specialists or amongst communication sources at a customer service outlet
BANK OF AMERICA8 citations83
US9001180B2Apr 7, 2015
Multiple-participant customer service conference
BANK OF AMERICA7 citations83
US8902279B2Dec 2, 2014
Representative selection for customer service conference
BANK OF AMERICA8 citations83
US8867734B2Oct 21, 2014
Functionality during a hold period prior to a customer-service video conference
BANK OF AMERICA15 citations83
US8866877B2Oct 21, 2014
Split screen presentation of functionality during a hold period prior to a customer-service video conference
BANK OF AMERICA9 citations83
US10002387B2Jun 19, 2018
Pre-contracted, staged, currency exchange system
BANK OF AMERICA5 citations72
US9508058B2Nov 29, 2016
System providing an interactive conference
BANK OF AMERICA3 citations72
US8866878B2Oct 21, 2014
Representative pre-selection for customer service video conference
BANK OF AMERICA5 citations72
US9489664B2Nov 8, 2016
ATM customer defined user interface for security purposes
BANK OF AMERICA2 citations62
US9477953B2Oct 25, 2016
ATM customer defined user interface for security purposes
BANK OF AMERICA1 citations62
US9471909B2Oct 18, 2016
ATM customer defined user interface for security purposes
BANK OF AMERICA1 citations62
US9471908B2Oct 18, 2016
ATM customer defined user interface for security purposes
BANK OF AMERICA1 citations62
US9466053B2Oct 11, 2016
ATM customer defined user interface for security purposes
BANK OF AMERICA1 citations62
US9467652B2Oct 11, 2016
Determining electronic media format when transferring a customer between specialists or amongst communication sources at a customer service outlet
BANK OF AMERICA2 citations62
US9460428B2Oct 4, 2016
ATM customer defined user interface for security purposes
BANK OF AMERICA1 citations62
US9467651B2Oct 11, 2016
Determining electronic media format when transferring a customer between specialists or amongst communication sources at a customer service outlet
BANK OF AMERICA0 citations51