Inventor
HOLLATZ MIKE
US14 patents
⚠️ This page may combine multiple inventors who share the name “HOLLATZ MIKE”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ASPECT SOFTWARE INC
8 patentsUS7668303B2Feb 23, 2010
Call tracking using SIP presence mechanism
ASPECT SOFTWARE INC7 citations68
US7764779B2Jul 27, 2010
SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants
ASPECT SOFTWARE INC2 citations62
US8028084B2Sep 27, 2011
IP ACD using buffer server
ASPECT SOFTWARE INC3 citations61
US7912205B2Mar 22, 2011
Contact center business modeler
ASPECT SOFTWARE INC3 citations58
US7729479B2Jun 1, 2010
Automatic generation of mixed media messages
ASPECT SOFTWARE INC1 citations52
US7778405B2Aug 17, 2010
Contact center system independent of line key status or current agent activity/state
ASPECT SOFTWARE INC1 citations51
US7751550B2Jul 6, 2010
Method of providing status information within an ACD
ASPECT SOFTWARE INC1 citations51
US7702094B2Apr 20, 2010
Method of storing information within an ACD
ASPECT SOFTWARE INC0 citations49
ROCKWELL ELECTRONIC COMMERCE
4 patentsUS7085368B2Aug 1, 2006
Method of providing a screen-pop via SIP
ROCKWELL ELECTRONIC COMMERCE7 citations72
US7373387B2May 13, 2008
Session to track actual e-mail handling time
ROCKWELL ELECTRONIC COMMERCE4 citations59
US7349529B2Mar 25, 2008
Contact center conferencing of e-mail message
ROCKWELL ELECTRONIC COMMERCE5 citations59
US7460651B2Dec 2, 2008
Contact identifier for message types
ROCKWELL ELECTRONIC COMMERCE0 citations49