Inventor
DINH ANH THIEN
AU3 patents
Patents
3 patentsUS10580012B2Mar 3, 2020
Article-suggestion system for automatically resolving customer-service requests
ZENDESK INC4 citations61
US10699183B2Jun 30, 2020
Automated system for proposing help center articles to be written to facilitate resolving customer-service requests
ZENDESK INC1 citations51
US11397952B2Jul 26, 2022
Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system
ZENDESK INC0 citations42