Inventor
ZGARDOVSKI STANISLAV V
US12 patents
⚠️ This page may combine multiple inventors who share the name “ZGARDOVSKI STANISLAV V”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMM LAB INC
6 patentsUS8363819B2Jan 29, 2013
Collaboration system and method
GENESYS TELECOMM LAB INC17 citations89
US9374467B2Jun 21, 2016
Collaboration system and method
GENESYS TELECOMM LAB INC2 citations60
US9374466B2Jun 21, 2016
System and methods for predicting future agent readiness for handling an interaction in a call center
GENESYS TELECOMM LAB INC1 citations60
US8879719B2Nov 4, 2014
Collaboration system and method
GENESYS TELECOMM LAB INC3 citations60
US9197750B2Nov 24, 2015
Method for automated handling of outbound contacts requiring assured connection to a live agent
GENESYS TELECOMM LAB INC0 citations50
US8971521B2Mar 3, 2015
Method for automated handling of outbound contacts requiring assured connection to a live agent
GENESYS TELECOMM LAB INC0 citations50
GENESYS TELECOMMUNICATIONS LABORATORIES INC
3 patentsUS9866691B2Jan 9, 2018
System and methods for predicting future agent readiness for handling an interaction in a call center
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations71
US9894202B2Feb 13, 2018
Method for automated handling of outbound contacts requiring assured connection to a live agent
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US9729716B2Aug 8, 2017
Collaboration system and method
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations49
SHASHKOV GEORGIY N
2 patentsUS8238543B2Aug 7, 2012
System and methods for predicting future agent readiness for handling an interaction in a call center
SHASHKOV GEORGIY N8 citations79
US8798257B2Aug 5, 2014
System and methods for predicting future agent readiness for handling an interaction in a call center
SHASHKOV GEORGIY N1 citations58