Inventor
RILEY BLAKE JAY
US12 patents
⚠️ This page may combine multiple inventors who share the name “RILEY BLAKE JAY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AFINITI LTD
7 patentsUS9930180B1Mar 27, 2018
Techniques for behavioral pairing in a contact center system
AFINITI LTD86 citations98
US10116800B1Oct 30, 2018
Techniques for behavioral pairing in a contact center system
AFINITI LTD35 citations97
US9942405B1Apr 10, 2018
Techniques for behavioral pairing in a contact center system
AFINITI LTD50 citations97
US11218597B2Jan 4, 2022
Techniques for behavioral pairing in a contact center system
AFINITI LTD2 citations72
US11831808B2Nov 28, 2023
Contact center system
AFINITI LTD0 citations62
US11647119B2May 9, 2023
Techniques for behavioral pairing in a contact center system
AFINITI LTD0 citations62
US11595522B2Feb 28, 2023
Techniques for workforce management in a contact center system
AFINITI LTD0 citations62
AFINITI EUROPE TECH LTD
4 patentsUS10404861B2Sep 3, 2019
Techniques for behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD32 citations97
US10284727B2May 7, 2019
Techniques for behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD34 citations97
US10659613B2May 19, 2020
Techniques for behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD3 citations83
US10834263B2Nov 10, 2020
Techniques for behavioral pairing in a contact center system
AFINITI EUROPE TECH LTD2 citations72