Inventor · disambiguated record
Bruce A. Sharpe
Also filed as: SHARPE BRUCE · SHARPE BRUCE A
34 granted patents·16 pending applications·590 citations·filing 2005–2025
98Inventor score
Files withTUCHMAN KENNETH D27TELETECH HOLDINGS INC8SHARPE BRUCE A6HUMACH LLC4CROSSWIND COMMUNICATIONS1
Top patents by PatentIndex Score
50 records- 0198US9173090B2Method for activating services associated with a product via a service center supporting a variety of productsTUCHMAN KENNETH D·Filed 2011·Granted Oct 27, 2015·97 cites·22 claims
- 0298US8533857B2Methods for providing cross-vendor support servicesTUCHMAN KENNETH D·Filed 2011·Granted Sep 10, 2013·133 cites·21 claims
- 0395US9843681B2Method for connecting users with agents based on dynamic user interactions with contentTUCHMAN KENNETH D·Filed 2015·Granted Dec 12, 2017·11 cites·23 claims
- 0495US9042540B2Method for providing support using answer engine and dialog rulesTUCHMAN KENNETH D·Filed 2013·Granted May 26, 2015·29 cites·21 claims
- 0594US9336526B2Method for providing support using answer engine and dialog rulesTUCHMAN KENNETH D·Filed 2015·Granted May 10, 2016·19 cites·23 claims
- 0694US9178994B2Methods for providing self-support services using information from a viral sourceTUCHMAN KENNETH D·Filed 2011·Granted Nov 3, 2015·32 cites·24 claims
- 0794US9172806B2Method for providing support services using consumer selected specialists and specialist ratingsTUCHMAN KENNETH D·Filed 2014·Granted Oct 27, 2015·16 cites·24 claims
- 0894US8874636B2Method for providing support services using consumer selected specialist and specialist ratingsTUCHMAN KENNETH D·Filed 2012·Granted Oct 28, 2014·19 cites·16 claims
- 0994US8572707B2Multiple authentication mechanisms for accessing service center supporting a variety of productsTUCHMAN KENNETH D·Filed 2011·Granted Oct 29, 2013·24 cites·18 claims
- 1093US9454761B2Methods for providing cross-vendor support servicesTUCHMAN KENNETH D·Filed 2015·Granted Sep 27, 2016·8 cites·23 claims
- 1190US9569781B2Methods for providing cross-vendor support servicesTUCHMAN KENNETH D·Filed 2015·Granted Feb 14, 2017·5 cites·23 claims
- 1288US9924033B2Method for collecting data using a user interaction event-driven data collection systemSHARPE BRUCE A·Filed 2015·Granted Mar 20, 2018·12 cites·23 claims
- 1388US9813556B2Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithmsSHARPE BRUCE A·Filed 2016·Granted Nov 7, 2017·8 cites·32 claims
- 1488US9571649B2Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithmsSHARPE BRUCE A·Filed 2015·Granted Feb 14, 2017·9 cites·24 claims
- 1588US7881454B2Integrated call managementTELETECH HOLDINGS INC·Filed 2006·Granted Feb 1, 2011·39 cites·20 claims
- 1687US9225716B2Multiple authentication mechanisms for accessing service center supporting a variety of productsTUCHMAN KENNETH D·Filed 2013·Granted Dec 29, 2015·9 cites·21 claims
- 1787US8478652B2Platform for providing life-cycle product support servicesTUCHMAN KENNETH D·Filed 2011·Granted Jul 2, 2013·7 cites·18 claims
- 1886US8942369B2Method for providing support services using multi-channel navigator and route sequencesTUCHMAN KENNETH D·Filed 2012·Granted Jan 27, 2015·12 cites·27 claims
- 1984US9609132B2Method for connecting users with agents using user selected agents and agent ratingsTUCHMAN KENNETH D·Filed 2015·Granted Mar 28, 2017·2 cites·24 claims
- 2084US7558382B2Monitoring service personnelTELETECH HOLDINGS INC·Filed 2005·Granted Jul 7, 2009·30 cites·20 claims
- 2183US9357073B2Method and system for routing messages and connecting users associated with live-connected contentTUCHMAN KENNETH D·Filed 2015·Granted May 31, 2016·6 cites·26 claims
- 2283US8353452B2Virtual retail assistantTELETECH HOLDINGS INC·Filed 2007·Granted Jan 15, 2013·13 cites·28 claims
- 2381US10097644B2Method for connecting a user with an agent based on workflow stages of a workflow dynamically created using a workflow templateSHARPE BRUCE A·Filed 2016·Granted Oct 9, 2018·4 cites·27 claims
- 2481US10044866B2Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithmsSHARPE BRUCE A·Filed 2017·Granted Aug 7, 2018·4 cites·20 claims
- 2581US9245287B2Method for providing support with associates anywhere and notificationsGECHTER JERRY·Filed 2012·Granted Jan 26, 2016·14 cites·29 claims
- 2681US9129286B2Methods for providing cross-vendor support servicesTUCHMAN KENNETH D·Filed 2013·Granted Sep 8, 2015·4 cites·21 claims
- 2779US9036807B1Method and system for routing messages and connecting users associated with live-connected contentTUCHMAN KENNETH D·Filed 2014·Granted May 19, 2015·5 cites·27 claims
- 2879US2025307838A1Method and system for providing support services using digital agents and live agents with dynamic voice pairingHUMACH LLC·Filed 2025·Application pending·0 cites
- 2979US2025307839A1Method for notification and escalation by detecting abnormal user dimensions based on audio analysis of audio streamHUMACH LLC·Filed 2025·Application pending·0 cites
- 3079US2025307836A1Method and system for providing support services with dynamic voice pairing with usersHUMACH LLC·Filed 2025·Application pending·0 cites
- 3179US2025308547A1Method for escalation by detecting health traits of a user based on audio analysis of audio stream of the userHUMACH LLC·Filed 2025·Application pending·0 cites
- 3278US9350865B2Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agentSHARPE BRUCE A·Filed 2015·Granted May 24, 2016·4 cites·26 claims
- 3378US7920693B2Home agent access in call routing management based on caller languageTELETECH HOLDINGS INC·Filed 2006·Granted Apr 5, 2011·11 cites·20 claims
- 3475US9990635B2Methods for providing cross-vendor support servicesTUCHMAN KENNETH D·Filed 2016·Granted Jun 5, 2018·1 cites·21 claims
- 3563US2013268404A1Platform for providing life-cycle product support servicesTUCHMAN KENNETH D·Filed 2013·Application pending·0 cites
- 3661US9336687B2Method for providing learning courses via a service center supporting a variety of productsEXETER GERSHWIN ALLSON LAMONT·Filed 2011·Granted May 10, 2016·2 cites·26 claims
- 3759US2015120357A1Method and system for providing live-connected contentTUCHMAN KENNETH D·Filed 2014·Application pending·0 cites
- 3858US8270592B2Call routing management based on caller languageSHARPE BRUCE·Filed 2005·Granted Sep 18, 2012·1 cites·20 claims
- 3956US9647898B2Method for providing media content using multi-channel navigator and route sequencesTUCHMAN KENNETH D·Filed 2014·Granted May 9, 2017·0 cites·22 claims
- 4052US2013046571A1Method for proactively predicting subject matter and skill set needed of support servicesTELETECH HOLDINGS INC·Filed 2011·Application pending·0 cites
- 4152US2013024277A1Platform to provide advertisements to users of registered productsTELETECH HOLDINGS INC·Filed 2011·Application pending·0 cites
- 4252US2008074264A1Product information associated with customer locationTELETECH HOLDINGS INC·Filed 2006·Application pending·0 cites
- 4351US2012265696A1Methods for providing dynamic and proactive support servicesTUCHMAN KENNETH D·Filed 2011·Application pending·0 cites
- 4451US2012265694A1One-touch platform for product registration and supportTUCHMAN KENNETH D·Filed 2011·Application pending·0 cites
- 4551US2012265695A1One-touch support services application programming interfacesTUCHMAN KENNETH D·Filed 2011·Application pending·0 cites
- 4651US2012265697A1Methods for providing support services via an available communication channel based on user preference and client preferenceTUCHMAN KENNETH D·Filed 2011·Application pending·0 cites
- 4747US10009759B2Method and system for enabling and activating a functionality of an electronic deviceTELETECH HOLDINGS INC·Filed 2015·Granted Jun 26, 2018·0 cites·24 claims
- 4844US2015310446A1Method and System for Providing Support Services Using Interactive Media DocumentsTUCHMAN KENNETH D·Filed 2014·Application pending·0 cites
- 4944US2019318283A1System and method for adaptively executing user routines based on user interactionsCROSSWIND COMMUNICATIONS·Filed 2019·Application pending·0 cites
- 5036US2008019500A1Shared Call Center Systems and Methods (GigaPOP)TORRES OSCAR P·Filed 2006·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →