Inventor · disambiguated record
Jason P. Ouimette
Also filed as: OUIMETTE JASON P
69 granted patents·1,017 citations·filing 2012–2021
99Inventor score
Top patents by PatentIndex Score
69 records- 0198US9160853B1Dynamic display of real time speech analytics agent alert indications in a contact centerNOBLE SYSTEMS CORP·Filed 2014·Granted Oct 13, 2015·314 cites·17 claims
- 0297US10289974B1Establishing a target handle time for a communication in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted May 14, 2019·21 cites·24 claims
- 0397US9936066B1Reviewing portions of telephone call recordings in a contact center using topic meta-data recordsNOBLE SYSTEMS CORP·Filed 2016·Granted Apr 3, 2018·58 cites·21 claims
- 0497US9787840B1Forecasting and scheduling campaigns involving different channels of communicationNOBLE SYSTEMS CORP·Filed 2015·Granted Oct 10, 2017·36 cites·21 claims
- 0597US9426291B1Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communicationsNOBLE SYSTEMS CORP·Filed 2015·Granted Aug 23, 2016·30 cites·24 claims
- 0696US10237405B1Management of checkpoint meta-data for call recordings in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Mar 19, 2019·29 cites·20 claims
- 0796US9692895B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2016·Granted Jun 27, 2017·19 cites·20 claims
- 0896US9472188B1Predicting outcomes for events based on voice characteristics and content of a contact center communicationNOBLE SYSTEMS CORP·Filed 2013·Granted Oct 18, 2016·26 cites·21 claims
- 0996US9473634B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2015·Granted Oct 18, 2016·22 cites·20 claims
- 1096US9225833B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2013·Granted Dec 29, 2015·56 cites·19 claims
- 1196US8935172B1Fulfilling staffing requirements via an interactive voice response systemNOBLE SYSTEMS CORP·Filed 2012·Granted Jan 13, 2015·34 cites·18 claims
- 1296US8644489B1Forced schedule adherence for contact center agentsNOBLE SYSTEMS CORP·Filed 2013·Granted Feb 4, 2014·40 cites·19 claims
- 1394US10447853B1Graphical user interface for managing multiple agent communication sessions in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Oct 15, 2019·16 cites·20 claims
- 1494US9531877B1Pacing outbound communications that generate inbound communicationsNOBLE SYSTEMS CORP·Filed 2015·Granted Dec 27, 2016·13 cites·21 claims
- 1593US9456076B1Handling audio path failure and poor quality of service for voice calls in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Sep 27, 2016·10 cites·20 claims
- 1692US10965761B1Communication management system for supporting multiple agent communications sessions in a contact centerNOBLE SYSTEMS CORP·Filed 2020·Granted Mar 30, 2021·4 cites·20 claims
- 1792US9742915B1Dynamic display of real time speech analytics agent alert indications in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Aug 22, 2017·12 cites·20 claims
- 1892US9456083B1Configuring contact center components for real time speech analyticsNOBLE SYSTEMS CORP·Filed 2013·Granted Sep 27, 2016·14 cites·16 claims
- 1992US9112974B1Checkpoint widget for indicating checkpoint status information to an agent in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Aug 18, 2015·27 cites·20 claims
- 2091US10674011B1Enhanced abandoned call recovery for a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Jun 2, 2020·10 cites·20 claims
- 2191US10616345B1Communication management system for supporting multiple agent communication sessions in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Apr 7, 2020·11 cites·19 claims
- 2291US9191508B1Using a speech analytics system to offer callbacksNOBLE SYSTEMS CORP·Filed 2014·Granted Nov 17, 2015·16 cites·24 claims
- 2390US10306055B1Reviewing portions of telephone call recordings in a contact center using topic meta-data recordsNOBLE SYSTEMS CORP·Filed 2018·Granted May 28, 2019·10 cites·20 claims
- 2490US8873720B1Recording contact center calls in various consent contextsNOBLE SYSTEMS CORP·Filed 2013·Granted Oct 28, 2014·14 cites·17 claims
- 2589US8712032B1Using location based services for determining a calling windowLEARY II HOWARD S·Filed 2012·Granted Apr 29, 2014·29 cites·17 claims
- 2688US9779760B1Architecture for processing real time event notifications from a speech analytics systemNOBLE SYSTEMS CORP·Filed 2013·Granted Oct 3, 2017·11 cites·19 claims
- 2788US8965779B1Fulfilling staffing requirements via an interactive voice response systemNOBLE SYSTEMS CORP·Filed 2014·Granted Feb 24, 2015·7 cites·18 claims
- 2887US10516781B1Originating calls in a contact center either in a voice dialing mode or a text dialing modeNOBLE SYSTEMS CORP·Filed 2018·Granted Dec 24, 2019·6 cites·20 claims
- 2987US10147058B1Monitoring schedule adherence of call center agentsOUIMETTE JASON P·Filed 2012·Granted Dec 4, 2018·14 cites·13 claims
- 3087US10135978B1Originating calls in a contact center either in a voice dialing mode or a text dialing modeNOBLE SYSTEMS CORP·Filed 2016·Granted Nov 20, 2018·6 cites·20 claims
- 3187US9154623B1Using a speech analytics system to control recording contact center calls in various contextsNOBLE SYSTEMS CORP·Filed 2013·Granted Oct 6, 2015·8 cites·19 claims
- 3286US10530928B1Answering machine detection (“AMD”) for a contact center by using AMD meta-dataNOBLE SYSTEMS CORP·Filed 2017·Granted Jan 7, 2020·6 cites·20 claims
- 3386US9531881B1Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communicationsNOBLE SYSTEMS CORP·Filed 2016·Granted Dec 27, 2016·5 cites·12 claims
- 3485US11082558B1Originating group text calls in a contact centerNOBLE SYSTEMS CORP·Filed 2019·Granted Aug 3, 2021·4 cites·20 claims
- 3585US10375240B1Dynamic display of real time speech analytics agent alert indications in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Aug 6, 2019·5 cites·20 claims
- 3685US9350861B1Using location based services for determining a calling windowNOBLE SYSTEMS CORP·Filed 2014·Granted May 24, 2016·9 cites·21 claims
- 3785US9350866B1Using a speech analytics system to offer callbacksNOBLE SYSTEMS CORP·Filed 2015·Granted May 24, 2016·6 cites·24 claims
- 3884US9600789B1Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communicationsNOBLE SYSTEMS CORP·Filed 2016·Granted Mar 21, 2017·4 cites·21 claims
- 3984US9438730B1Using a speech analytics system to offer callbacksNOBLE SYSTEMS CORP·Filed 2016·Granted Sep 6, 2016·7 cites·17 claims
- 4083US8909198B1Customized dialing procedures for outbound callsNOBLE SYSTEMS CORP·Filed 2012·Granted Dec 9, 2014·8 cites·27 claims
- 4181US10237408B1Establishing a target handle time for a communication in a contact center using analyticsNOBLE SYSTEMS CORP·Filed 2018·Granted Mar 19, 2019·3 cites·18 claims
- 4280US11689668B1Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unitNOBLE SYSTEMS CORP·Filed 2020·Granted Jun 27, 2023·2 cites·20 claims
- 4380US9325841B1Determining whether the local time where a mobile device is located is within a calling window of timeNOBLE SYSTEMS CORP·Filed 2014·Granted Apr 26, 2016·4 cites·18 claims
- 4479US10212200B1Handling audio path failure and poor quality of service for voice calls in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Feb 19, 2019·2 cites·15 claims
- 4579US9172798B1Determining calling windows for called telephone numbersNOBLE SYSTEMS CORP·Filed 2012·Granted Oct 27, 2015·6 cites·13 claims
- 4678US10958786B1Graphical user interface for managing multiple agent communication sessions in a contact centerNOBLE SYSTEMS CORP·Filed 2019·Granted Mar 23, 2021·3 cites·20 claims
- 4778US9942392B1Using a speech analytics system to control recording contact center calls in various contextsNOBLE SYSTEMS CORP·Filed 2015·Granted Apr 10, 2018·3 cites·13 claims
- 4877US10785370B1Communication attempts management system for managing a predictive dialer in a contact centerNOBLE SYSTEMS CORP·Filed 2019·Granted Sep 22, 2020·2 cites·20 claims
- 4977US9736304B1Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communicationsNOBLE SYSTEMS CORP·Filed 2017·Granted Aug 15, 2017·2 cites·18 claims
- 5075US10462295B1Communication attempts management system for managing a predictive dialer in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Oct 29, 2019·2 cites·20 claims
Showing the top 50 of 69 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →