Inventor · disambiguated record
John Costello
Also filed as: COSTELLO JOHN · COSTELLO JOHN B · COSTELLO JOHN BRIAN
18 granted patents·6 pending applications·150 citations·filing 2001–2018
93Inventor score
Top patents by PatentIndex Score
24 records- 0193US8849907B1System and method for notifying participants of topics in an ongoing meeting or conferenceHESSION PATRICK·Filed 2006·Granted Sep 30, 2014·41 cites·33 claims
- 0293US8144633B2Method and system for controlling audio in a collaboration environmentYOAKUM JOHN H·Filed 2009·Granted Mar 27, 2012·31 cites·22 claims
- 0385US7796747B1Method and system for management of queues in contact centersNORTEL NETWORKS LTD·Filed 2006·Granted Sep 14, 2010·12 cites·25 claims
- 0484US9024993B2System and method for automatically managing participation at a meeting or conferenceHESSION PATRICK·Filed 2011·Granted May 5, 2015·9 cites·32 claims
- 0584US8897428B2Managing recordings of communications sessionsWALKER MARTIN·Filed 2012·Granted Nov 25, 2014·9 cites·20 claims
- 0683US11023812B2Event prediction and impact mitigation systemBANK OF AMERICA·Filed 2017·Granted Jun 1, 2021·5 cites·20 claims
- 0782US8363810B2Method and system for aurally positioning voice signals in a contact center environmentAVAYA INC·Filed 2009·Granted Jan 29, 2013·8 cites·20 claims
- 0881US8547880B2Method and system for replaying a portion of a multi-party audio interactionYOAKUM JOHN H·Filed 2009·Granted Oct 1, 2013·9 cites·22 claims
- 0980US8121269B1System and method for automatically managing participation at a meetingHESSION PATRICK·Filed 2006·Granted Feb 21, 2012·9 cites·38 claims
- 1077US8873737B2Routing communication sessions in a contact centerMORAN THOMAS·Filed 2011·Granted Oct 28, 2014·9 cites·8 claims
- 1176US8934618B2Method for analysing an interactive voice response systemCOSTELLO JOHN·Filed 2008·Granted Jan 13, 2015·5 cites·21 claims
- 1273US10664498B2Interconnected graph structured database for identifying and remediating conflicts in resource deploymentBANK OF AMERICA·Filed 2018·Granted May 26, 2020·2 cites·20 claims
- 1362US9247070B2Method of operating a contact centerHESSION PATRICK·Filed 2005·Granted Jan 26, 2016·1 cites·23 claims
- 1454US2011153378A1Methods and Systems for Managing Customer Contacts in a Contact CenterNORTEL NETWORKS LTD·Filed 2009·Application pending·0 cites
- 1554US2007294109A1Method and system for creation of an integrated medical record via a communications computer networkCOSTELLO JOHN B·Filed 2006·Application pending·0 cites
- 1653US11122059B2Integrated resource landscape systemBANK OF AMERICA·Filed 2018·Granted Sep 14, 2021·0 cites·14 claims
- 1753US10810006B2Indicator regression and modeling for implementing system changes to improve control effectivenessBANK OF AMERICA·Filed 2017·Granted Oct 20, 2020·0 cites·18 claims
- 1852US9049291B2Intelligent tagging for multimedia call recording purposes using continuous metadataMORAN THOMAS·Filed 2009·Granted Jun 2, 2015·0 cites·14 claims
- 1952US2002022972A1Method and system for creation of an integrated medical record via a communications computer networkFiled 2001·Application pending·0 cites
- 2051US11087323B2Exposure based secure access systemBANK OF AMERICA·Filed 2018·Granted Aug 10, 2021·0 cites·16 claims
- 2149US9232060B2Management of contact listsCOSTELLO JOHN·Filed 2008·Granted Jan 5, 2016·0 cites·6 claims
- 2249US2008298253A1Managing Recordings of Communications SessionsNORTEL NETWORKS LTD·Filed 2007·Application pending·0 cites
- 2345US2010131876A1Ability to create a preferred profile for the agent in a customer interaction experienceNORTEL NETWORKS LTD·Filed 2008·Application pending·0 cites
- 2444US2020058034A1Event correlation threat systemBANK OF AMERICA·Filed 2018·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →