Inventor · disambiguated record
Joseph Daniel Sullivan
Also filed as: SULLIVAN JOSEPH · SULLIVAN JOSEPH D · SULLIVAN JOSEPH DANIEL
16 granted patents·255 citations·filing 2009–2019
93Inventor score
Top patents by PatentIndex Score
16 records- 0195US10554817B1Automation of contact workflow and automated service agents in contact center systemAMAZON TECH INC·Filed 2018·Granted Feb 4, 2020·152 cites·20 claims
- 0295US10277743B1Configurable natural language contact flowAMAZON TECH INC·Filed 2017·Granted Apr 30, 2019·24 cites·20 claims
- 0390US8879717B2Systems and methods for customer contactAMAZON TECH INC·Filed 2013·Granted Nov 4, 2014·13 cites·24 claims
- 0489US8600035B2Systems and methods for customer contactJAY JON R·Filed 2009·Granted Dec 3, 2013·28 cites·37 claims
- 0584US11741945B1Adaptive virtual assistant attributesAMAZON TECH INC·Filed 2019·Granted Aug 29, 2023·8 cites·20 claims
- 0684US9961191B1Single window testing of an interactive contact workflowAMAZON TECH INC·Filed 2017·Granted May 1, 2018·6 cites·20 claims
- 0783US9384270B1Associating user accounts with source identifiersAMAZON TECH INC·Filed 2013·Granted Jul 5, 2016·5 cites·21 claims
- 0878US10277733B1Single window testing of an interactive contact workflowAMAZON TECH INC·Filed 2018·Granted Apr 30, 2019·3 cites·20 claims
- 0978US10003691B1On-demand generation of a contact centerAMAZON TECH INC·Filed 2016·Granted Jun 19, 2018·5 cites·20 claims
- 1075US9288309B1Quality-based phone routingAMAZON TECH INC·Filed 2013·Granted Mar 15, 2016·3 cites·23 claims
- 1174US9961192B1Contact workflow testing and metrics generationAMAZON TECH INC·Filed 2017·Granted May 1, 2018·3 cites·21 claims
- 1272US10547747B1Configurable natural language contact flowAMAZON TECH INC·Filed 2019·Granted Jan 28, 2020·1 cites·20 claims
- 1372US9088649B2Systems and methods for customer contactDASHE JEREMY A·Filed 2009·Granted Jul 21, 2015·4 cites·26 claims
- 1456US10445744B2Systems and methods for customer contactAMAZON TECH INC·Filed 2015·Granted Oct 15, 2019·0 cites·21 claims
- 1552US10178600B2Quality-based phone routingAMAZON TECH INC·Filed 2017·Granted Jan 8, 2019·0 cites·20 claims
- 1650US9674765B2Quality-based phone routingAMAZON TECH INC·Filed 2016·Granted Jun 6, 2017·0 cites·20 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →