Inventor · disambiguated record
Karl H. Koster
Also filed as: KOESTER KARL · KOSTER KARL · KOSTER KARL H
130 granted patents·5 pending applications·2,382 citations·filing 1979–2022
99Inventor score
Files withNOBLE SYSTEMS CORP113BELLSOUTH INTELLECT PTY CORP5KOSTER KARL H4BELLSOUTH CORP2AUMUND FOERDERERBAU1
Top patents by PatentIndex Score
135 records- 0198US9848082B1Agent assisting system for processing customer enquiries in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Dec 19, 2017·123 cites·18 claims
- 0298US8649499B1Communication analytics training management system for call center agentsNOBLE SYSTEMS CORP·Filed 2012·Granted Feb 11, 2014·80 cites·15 claims
- 0398US8537983B1Multi-component viewing tool for contact center agentsNOBLE SYSTEMS CORP·Filed 2013·Granted Sep 17, 2013·67 cites·21 claims
- 0497US10554821B1Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications networkNOBLE SYSTEMS CORP·Filed 2019·Granted Feb 4, 2020·36 cites·20 claims
- 0597US10523814B1Robocall management systemNOBLE SYSTEMS CORP·Filed 2017·Granted Dec 31, 2019·45 cites·20 claims
- 0697US9936066B1Reviewing portions of telephone call recordings in a contact center using topic meta-data recordsNOBLE SYSTEMS CORP·Filed 2016·Granted Apr 3, 2018·58 cites·21 claims
- 0797US9160854B1Reviewing call checkpoints in agent call recordings in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Oct 13, 2015·46 cites·19 claims
- 0897US8488769B1Non-scheduled training for an agent in a call centerNOBLE JR JAMES K·Filed 2012·Granted Jul 16, 2013·56 cites·20 claims
- 0996US10237405B1Management of checkpoint meta-data for call recordings in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Mar 19, 2019·29 cites·20 claims
- 1096US10182034B1Calling party number selection for outbound telephone calls to mitigate robocall processing impactsNOBLE SYSTEMS CORP·Filed 2018·Granted Jan 15, 2019·21 cites·20 claims
- 1196US9880807B1Multi-component viewing tool for contact center agentsNOBLE SYSTEMS CORP·Filed 2013·Granted Jan 30, 2018·28 cites·16 claims
- 1296US9787835B1Protecting sensitive information provided by a party to a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Oct 10, 2017·26 cites·14 claims
- 1396US9692895B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2016·Granted Jun 27, 2017·19 cites·20 claims
- 1496US9473634B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2015·Granted Oct 18, 2016·22 cites·20 claims
- 1596US9225833B1Management system for using speech analytics to enhance contact center agent conformanceNOBLE SYSTEMS CORP·Filed 2013·Granted Dec 29, 2015·56 cites·19 claims
- 1696US9077828B1Using two-dimensional barcodes with general purpose reloadable cards to facilitate access to a contact centerKOSTER KARL H·Filed 2012·Granted Jul 7, 2015·18 cites·14 claims
- 1796US9014364B1Contact center speech analytics system having multiple speech analytics enginesNOBLE SYSTEMS CORP·Filed 2014·Granted Apr 21, 2015·35 cites·14 claims
- 1896US8535059B1Learning management system for call center agentsNOBLE SYSTEMS CORP·Filed 2012·Granted Sep 17, 2013·35 cites·8 claims
- 1996US8526922B1Integrating two-dimensional barcodes and embedded links with call center operationKOSTER KARL H·Filed 2012·Granted Sep 3, 2013·25 cites·17 claims
- 2095US10194027B1Reviewing call checkpoints in agent call recording in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Jan 29, 2019·26 cites·20 claims
- 2195US9544438B1Compliance management of recorded audio using speech analyticsNOBLE SYSTEMS CORP·Filed 2015·Granted Jan 10, 2017·24 cites·9 claims
- 2295US9307084B1Protecting sensitive information provided by a party to a contact centerNOBLE SYSTEMS CORP·Filed 2014·Granted Apr 5, 2016·31 cites·18 claims
- 2395US9065915B1Sending callback text messages from a contact centerNOBLE SYSTEMS CORP·Filed 2014·Granted Jun 23, 2015·33 cites·18 claims
- 2495US8831204B1Protecting sensitive information provided by a party to a contact centerNOBLE SYSTEMS CORP·Filed 2013·Granted Sep 9, 2014·54 cites·20 claims
- 2594US10033870B1Agent interaction with a party using multiple channels of communicationNOBLE SYSTEMS CORP·Filed 2017·Granted Jul 24, 2018·13 cites·20 claims
- 2694US9363378B1Processing stored voice messages to identify non-semantic message characteristicsNOBLE SYSTEMS CORP·Filed 2014·Granted Jun 7, 2016·33 cites·11 claims
- 2794US9123009B1Equitable shift rotation and efficient assignment mechanisms for contact center agentsNOBLE SYSTEMS CORP·Filed 2015·Granted Sep 1, 2015·26 cites·22 claims
- 2894US9020920B1Identifying information resources for contact center agents based on analyticsNOBLE SYSTEMS CORP·Filed 2012·Granted Apr 28, 2015·18 cites·23 claims
- 2993US9699317B1Using a speech analytics system to control a secure audio bridge during a payment transactionNOBLE SYSTEMS CORP·Filed 2016·Granted Jul 4, 2017·13 cites·20 claims
- 3093US9407758B1Using a speech analytics system to control a secure audio bridge during a payment transactionNOBLE SYSTEMS CORP·Filed 2014·Granted Aug 2, 2016·17 cites·22 claims
- 3192US10277745B1Answering machine detection for a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Apr 30, 2019·20 cites·16 claims
- 3292US10021245B1Aural communication status indications provided to an agent in a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Jul 10, 2018·27 cites·20 claims
- 3392US9674357B1Using a speech analytics system to control whisper audioNOBLE SYSTEMS CORP·Filed 2014·Granted Jun 6, 2017·17 cites·15 claims
- 3492US9112974B1Checkpoint widget for indicating checkpoint status information to an agent in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Aug 18, 2015·27 cites·20 claims
- 3592US9036811B1Dialing a telephone number subject to an autodialer prohibition in a contact centerNOBLE SYSTEMS CORP·Filed 2014·Granted May 19, 2015·16 cites·20 claims
- 3692US8693644B1Management system for using speech analytics to enhance agent compliance for debt collection callsNOBLE SYSTEMS CORP·Filed 2013·Granted Apr 8, 2014·33 cites·20 claims
- 3791US10742810B1Dialing a telephone number subject to an autodialer prohibition in a contact centerNOBLE SYSTEMS CORP·Filed 2018·Granted Aug 11, 2020·8 cites·20 claims
- 3891US10674011B1Enhanced abandoned call recovery for a contact centerNOBLE SYSTEMS CORP·Filed 2017·Granted Jun 2, 2020·10 cites·20 claims
- 3991US9398148B1Calling party number selection for outbound callsNOBLE SYSTEMS CORP·Filed 2015·Granted Jul 19, 2016·19 cites·24 claims
- 4091US5499290AAIN non-call associated signalling for service nodes and service control points in a telephone systemBELLSOUTH CORP·Filed 1993·Granted Mar 12, 1996·136 cites·44 claims
- 4190US11496899B1Indicating number sources used to define a whitelist for a smartphone-based robocall blocking processNOBLE SYSTEMS CORP·Filed 2019·Granted Nov 8, 2022·8 cites·20 claims
- 4290US10917521B1Handling a callback call in a contact center in response to a limited-content messageNOBLE SYSTEMS CORP·Filed 2020·Granted Feb 9, 2021·6 cites·20 claims
- 4390US10306055B1Reviewing portions of telephone call recordings in a contact center using topic meta-data recordsNOBLE SYSTEMS CORP·Filed 2018·Granted May 28, 2019·10 cites·20 claims
- 4490US9082094B1Equitable shift rotation and efficient assignment mechanisms for contact center agentsNOBLE SYSTEMS CORP·Filed 2013·Granted Jul 14, 2015·21 cites·25 claims
- 4590US8873720B1Recording contact center calls in various consent contextsNOBLE SYSTEMS CORP·Filed 2013·Granted Oct 28, 2014·14 cites·17 claims
- 4690US8834175B1Downloadable training content for contact center agentsNOBLE SYSTEMS CORP·Filed 2013·Granted Sep 16, 2014·10 cites·15 claims
- 4790US8654964B1Agent-centric processing of prioritized outbound contact listsNOBLE SYSTEMS CORP·Filed 2012·Granted Feb 18, 2014·11 cites·20 claims
- 4889US10205827B1Controlling a secure audio bridge during a payment transactionNOBLE SYSTEMS CORP·Filed 2017·Granted Feb 12, 2019·7 cites·19 claims
- 4989US10154137B1Dialing a VOIP telephone number subject to an autodialer prohibition in a contact centerNOBLE SYSTEMS CORP·Filed 2016·Granted Dec 11, 2018·7 cites·20 claims
- 5089US9674358B1Reviewing call checkpoints in agent call recordings in a contact centerNOBLE SYSTEMS CORP·Filed 2015·Granted Jun 6, 2017·9 cites·20 claims
Showing the top 50 of 135 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →