Inventor · disambiguated record
Kurt E. Sunderman
Also filed as: SUNDERMAN KURT · SUNDERMAN KURT E
9 granted patents·1,299 citations·filing 1994–2001
93Inventor score
Top patents by PatentIndex Score
9 records- 0196US6424709B1Skill-based call routingROCKWELL ELECTRONIC COMMERCE·Filed 1999·Granted Jul 23, 2002·449 cites·46 claims
- 0296US6222919B1Method and system for routing incoming telephone calls to available agents based on agent skillsROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Apr 24, 2001·369 cites·19 claims
- 0389US6333980B1Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agentsROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Dec 25, 2001·190 cites·22 claims
- 0481US6842515B2Multi-site responsibility-based routingROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Jan 11, 2005·34 cites·24 claims
- 0579US5715306AAutomatic call distribution system with user definable logging and method thereforROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Feb 3, 1998·77 cites·17 claims
- 0667US5940494AData display system and method for displaying real-time data relating to an automatic call distributorFiled 1995·Granted Aug 17, 1999·56 cites·15 claims
- 0763US5652791ASystem and method for simulating operation of an automatic call distributorROCKWELL INTERNATIONAL CORP·Filed 1995·Granted Jul 29, 1997·40 cites·23 claims
- 0857US6144971ASystem for comparing an agent activity with a work scheduleROCKWELL INTERNATIONAL CORP·Filed 1999·Granted Nov 7, 2000·65 cites·30 claims
- 0950US6084943ADiagnostic device for a telephone systemROCKWELL INTERNATIONAL CORP·Filed 1994·Granted Jul 4, 2000·19 cites·24 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →