Inventor · disambiguated record
Laird C. Williams
Also filed as: WILLIAMS LAIRD C
11 granted patents·1 pending application·808 citations·filing 1998–2004
93Inventor score
Files withROCKWELL ELECTRONIC COMMERCE8ROCKWELL ELECTRONICS COMMERCE1ROCKWELL SEMICONDUCTOR SYS INC1
Top patents by PatentIndex Score
12 records- 0197US6970821B1Method of creating scripts by translating agent/customer conversationsROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Nov 29, 2005·288 cites·26 claims
- 0295US6598021B1Method of modifying speech to provide a user selectable dialectFiled 2000·Granted Jul 22, 2003·202 cites·17 claims
- 0389US6061347AACD with packet data based agent interconnectROCKWELL SEMICONDUCTOR SYS INC·Filed 1998·Granted May 9, 2000·110 cites·4 claims
- 0485US7003462B2Voice filter for normalizing an agent's emotional responseROCKWELL ELECTRONIC COMMERCE·Filed 2004·Granted Feb 21, 2006·33 cites·33 claims
- 0580US6308154B1Method of natural language communication using a mark-up languageROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Oct 23, 2001·35 cites·39 claims
- 0678US7085719B1Voice filter for normalizing an agents response by altering emotional and word contentROCKWELL ELECTRONICS COMMERCE·Filed 2000·Granted Aug 1, 2006·29 cites·37 claims
- 0775US6678266B1ACD with packet data based agent interconnectROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Jan 13, 2004·17 cites·44 claims
- 0871US6804668B1Natural language agent for monitoring a threaded discussionROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Oct 12, 2004·18 cites·31 claims
- 0965US6885744B2Method of providing background and video patternsROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Apr 26, 2005·7 cites·42 claims
- 1056US7133520B1Dynamic skill-based call routingROCKWELL ELECTRONIC COMMERCE·Filed 1999·Granted Nov 7, 2006·32 cites·38 claims
- 1155US6934277B1Internet web site with audio interconnect and automatic call distributorROCKWELL ELECTRONIC COMMERCE·Filed 1998·Granted Aug 23, 2005·37 cites·55 claims
- 1246US2004098274A1System and method for predicting customer contact outcomesFiled 2002·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →