Inventor · disambiguated record
Oleg Turovsky
Also filed as: TUROVSKY OLEG
11 granted patents·7 pending applications·1,564 citations·filing 1997–2010
95Inventor score
Top patents by PatentIndex Score
18 records- 0197US6078581AInternet call waitingGENESYS TELECOMM LAB INC·Filed 1997·Granted Jun 20, 2000·372 cites·7 claims
- 0296US6175564B1Apparatus and methods for managing multiple internet protocol capable call centersGENESYS TELECOMM LAB INC·Filed 1998·Granted Jan 16, 2001·459 cites·11 claims
- 0395US6981020B2Apparatus and methods for routing electronic mail in a processing centerGENESYS TELECOMM LAB INC·Filed 2000·Granted Dec 27, 2005·90 cites·10 claims
- 0495US6259692B1Internet call waitingGENESYS TELECOMM LAB INC·Filed 2000·Granted Jul 10, 2001·125 cites·11 claims
- 0594US7715332B2Determining presence for interaction routingGENESYS TELECOMM LAB INC·Filed 2007·Granted May 11, 2010·21 cites·5 claims
- 0694US7619996B2Determining presence for interaction routingGENESYS TELECOMM LAB INC·Filed 2007·Granted Nov 17, 2009·20 cites·6 claims
- 0794US7460496B2Routing emails to a plurality of agentsGENESYS TELECOMM LAB INC·Filed 2005·Granted Dec 2, 2008·26 cites·11 claims
- 0887US6597685B2Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony networkGENESYS TELECOMM LAB INC·Filed 1998·Granted Jul 22, 2003·153 cites·10 claims
- 0987US6581105B2Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in centerGENESYS TELECOMM LAB INC·Filed 1999·Granted Jun 17, 2003·99 cites·34 claims
- 1083US6879586B2Internet protocol call-in centers and establishing remote agentsGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 12, 2005·107 cites·10 claims
- 1178US6625139B2Apparatus and methods for coordinating internet protocol telephone and data communicationsGENESYS TELECOMM LAB INC·Filed 1998·Granted Sep 23, 2003·92 cites·12 claims
- 1261US2008046531A1System for Routing Electronic MailsSHTIVELMAN YURI·Filed 2007·Application pending·0 cites
- 1356US2008043955A1Escalatory Reactive Call RoutingSHTIVELMAN YURI·Filed 2007·Application pending·0 cites
- 1455US2008043728A1Apparatus and Methods for Coordinating Telephone and Data CommunicationsMILOSLAVSKY ALEC·Filed 2007·Application pending·0 cites
- 1555US2008049929A1Skill-Based Real-time Call Routing in Telephony SystemsMILOSLAVSKY ALEC·Filed 2007·Application pending·0 cites
- 1655US2008043975A1Dynamic Re-routingMILOSLAVSKY ALEC·Filed 2007·Application pending·0 cites
- 1749US2010172486A1Determining Presence for Interaction RoutingMILOSLAVSKY ALEC·Filed 2010·Application pending·0 cites
- 1845US2001040887A1Apparatus and methods enhancing call routing to and within call-centersFiled 2001·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →