Inventor · disambiguated record
Richard Pickering
Also filed as: PICKERING RICHARD · PICKERING RICHARD B
15 granted patents·2 pending applications·379 citations·filing 1997–2019
92Inventor score
Top patents by PatentIndex Score
17 records- 0192US6076093AReal-time interactive directoryGENESYS TELECOMM LAB INC·Filed 1999·Granted Jun 13, 2000·196 cites·35 claims
- 0285US8139753B2Method and apparatus for handling a telephone callPICKERING RICHARD·Filed 2007·Granted Mar 20, 2012·17 cites·13 claims
- 0383US5960442AReal-time interactive directoryGENESYS TELECOMM LAB INC·Filed 1997·Granted Sep 28, 1999·91 cites·36 claims
- 0482US10182154B2Method and apparatus for using a search engine advantageously within a contact center systemNEWVOICEMEDIA LTD·Filed 2017·Granted Jan 15, 2019·4 cites·6 claims
- 0578US8600756B2Handling a telephone call by voice analytics in a computer-telephony integration systemPICKERING RICHARD·Filed 2009·Granted Dec 3, 2013·10 cites·17 claims
- 0674US6628666B1Managing bandwidth on demand for internet protocol messaging with capability for transforming telephony calls from one media type to another media typeGENESYS TELECOMM LAB INC·Filed 1998·Granted Sep 30, 2003·55 cites·15 claims
- 0768US9094515B2Method and apparatus for using a search engine advantageously within a contact center systemPICKERING RICHARD B·Filed 2011·Granted Jul 28, 2015·2 cites·15 claims
- 0864US9565311B2Method and apparatus for using a search engine advantageously within a contact center systemNEWVOICEMEDIA LTD·Filed 2015·Granted Feb 7, 2017·1 cites·16 claims
- 0959US7298763B2Managing bandwidth on demand for internet protocol messaging with capability for transforming telephony calls from one media type to another media typeGENESYS TELECOMM LAB INC·Filed 2003·Granted Nov 20, 2007·3 cites·5 claims
- 1055US8494150B2Computer-telephony integration in a service provider environmentPICKERING RICHARD·Filed 2009·Granted Jul 23, 2013·0 cites·20 claims
- 1152US2019260877A1Centralized crm and call routing service for multiple enterprisesNEWVOICEMEDIA LTD·Filed 2019·Application pending·0 cites
- 1247US10447857B2Method and apparatus for operating a contact center systemPICKERING RICHARD·Filed 2011·Granted Oct 15, 2019·0 cites·9 claims
- 1347US9277054B2Apparatus and method for integrating computer-telephony and search technologyPICKERING RICHARD B·Filed 2007·Granted Mar 1, 2016·0 cites·7 claims
- 1446US8774390B2Method and apparatus for handling a telephone callPICKERING RICHARD·Filed 2012·Granted Jul 8, 2014·0 cites·4 claims
- 1545US8634538B2Method and apparatus for handling a telephone callNEWVOICEMEDIA LTD·Filed 2013·Granted Jan 21, 2014·0 cites·9 claims
- 1644US9679034B2Method and apparatus for operating a computer-telephony systemPICKERING RICHARD·Filed 2007·Granted Jun 13, 2017·0 cites·16 claims
- 1742US2017277763A1Method and apparatus for operating a computer-telephony systemNEWVOICEMEDIA LTD·Filed 2017·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →