Inventor · disambiguated record
Shawn Henry
Also filed as: HENRY SHAWN · HENRY SHAWN P · HENRY SHAWN PATRICK
30 granted patents·7 pending applications·856 citations·filing 2012–2024
97Inventor score
Files withASAPP INC27MICROSOFT TECHNOLOGY LICENSING LLC6CISCO TECH INC1NATURES SUNSHINE PRODUCTS INC1VASU VIJ1
Top patents by PatentIndex Score
37 records- 0198US10482875B2Word hash language modelASAPP INC·Filed 2018·Granted Nov 19, 2019·95 cites·20 claims
- 0298US9805371B1Automatically suggesting responses to a received messageASAPP INC·Filed 2016·Granted Oct 31, 2017·104 cites·20 claims
- 0398US9807037B1Automatically suggesting completions of textASAPP INC·Filed 2016·Granted Oct 31, 2017·79 cites·20 claims
- 0497US11386259B2Removing personal information from text using multiple levels of redactionASAPP INC·Filed 2020·Granted Jul 12, 2022·14 cites·20 claims
- 0597US10169315B1Removing personal information from text using a neural networkASAPP INC·Filed 2018·Granted Jan 1, 2019·85 cites·20 claims
- 0697US10109275B2Word hash language modelASAPP INC·Filed 2016·Granted Oct 23, 2018·35 cites·20 claims
- 0797US9715496B1Automatically responding to a request of a userASAPP INC·Filed 2016·Granted Jul 25, 2017·212 cites·24 claims
- 0896US11615422B2Automatically suggesting completions of textASAPP INC·Filed 2020·Granted Mar 28, 2023·5 cites·20 claims
- 0996US10453074B2Automatically suggesting resources for responding to a requestASAPP INC·Filed 2016·Granted Oct 22, 2019·23 cites·21 claims
- 1096US10097690B1Detecting events from customer support sessionsASAPP INC·Filed 2018·Granted Oct 9, 2018·25 cites·24 claims
- 1196US9892414B1Method, medium, and system for responding to customer requests with state trackingASAPP INC·Filed 2017·Granted Feb 13, 2018·34 cites·20 claims
- 1294US10083451B2Using semantic processing for customer supportASAPP INC·Filed 2017·Granted Sep 25, 2018·36 cites·19 claims
- 1393US10650311B2Suggesting resources using context hashingASAPP INC·Filed 2016·Granted May 12, 2020·11 cites·20 claims
- 1493US10489792B2Maintaining quality of customer support messagesASAPP INC·Filed 2018·Granted Nov 26, 2019·24 cites·21 claims
- 1592US12039545B2Third-party service for suggesting a response to a received messageASAPP INC·Filed 2023·Granted Jul 16, 2024·1 cites·20 claims
- 1692US10984781B2Identifying representative conversations using a state modelASAPP INC·Filed 2019·Granted Apr 20, 2021·9 cites·21 claims
- 1791US11216510B2Processing an incomplete message with a neural network to generate suggested messagesASAPP INC·Filed 2018·Granted Jan 4, 2022·23 cites·21 claims
- 1890US10878181B2Removing personal information from text using a neural networkASAPP INC·Filed 2018·Granted Dec 29, 2020·8 cites·21 claims
- 1989US10535071B2Using semantic processing for customer supportASAPP INC·Filed 2018·Granted Jan 14, 2020·10 cites·19 claims
- 2086US9531757B2Management of security policies across multiple security productsCISCO TECH INC·Filed 2015·Granted Dec 27, 2016·6 cites·18 claims
- 2185US10762423B2Using a neural network to optimize processing of user requestsASAPP INC·Filed 2018·Granted Sep 1, 2020·6 cites·18 claims
- 2281US10693748B2Activity feed serviceMICROSOFT TECHNOLOGY LICENSING LLC·Filed 2017·Granted Jun 23, 2020·5 cites·20 claims
- 2380US10334106B1Detecting events from customer support sessionsASAPP INC·Filed 2018·Granted Jun 25, 2019·3 cites·20 claims
- 2477US11790376B2Predicting customer support requestsASAPP INC·Filed 2019·Granted Oct 17, 2023·2 cites·27 claims
- 2570US2025088502A1Event based authenticationMICROSOFT TECHNOLOGY LICENSING LLC·Filed 2024·Application pending·0 cites
- 2668US12476927B2Usage scenarios for unified multichannel communication platformMICROSOFT TECHNOLOGY LICENSING LLC·Filed 2023·Granted Nov 18, 2025·0 cites·20 claims
- 2761US12149523B2Event based authenticationMICROSOFT TECHNOLOGY LICENSING LLC·Filed 2022·Granted Nov 19, 2024·0 cites·20 claims
- 2854US2025193144A1Unified multichannel communication platformMICROSOFT TECHNOLOGY LICENSING LLC·Filed 2023·Application pending·0 cites
- 2954US2025318683A1Gas grills including bus barsWEBER STEPHEN PRODUCTS LLC·Filed 2024·Application pending·0 cites
- 3053US10885529B2Automated upsells in customer conversationsASAPP INC·Filed 2017·Granted Jan 5, 2021·0 cites·19 claims
- 3148US11880666B2Generating conversation descriptions using neural networksASAPP INC·Filed 2019·Granted Jan 23, 2024·0 cites·20 claims
- 3248US9319246B2Voice-over-internet protocol (VOIP) application platformVASU VIJ·Filed 2012·Granted Apr 19, 2016·1 cites·20 claims
- 3347US11494348B2System and method for using object references as a data typeMICROSOFT TECHNOLOGY LICENSING LLC·Filed 2018·Granted Nov 8, 2022·0 cites·23 claims
- 3442US2021287240A1Network marketing compensation system containing non-networking componentNATURES SUNSHINE PRODUCTS INC·Filed 2021·Application pending·0 cites
- 3542US2020019609A1Suggesting a response to a message by selecting a template using a neural networkASAPP INC·Filed 2018·Application pending·0 cites
- 3640US2018374029A1Selection of customer service requestsASAPP INC·Filed 2017·Application pending·0 cites
- 3739US2019019197A1Determining to dispatch a technician for customer supportASAPP INC·Filed 2017·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →