Inventor · disambiguated record
Steven Ware Jones
Also filed as: JONES STEVEN W · JONES STEVEN W R · JONES STEVEN WARE
17 granted patents·2 pending applications·35 citations·filing 2016–2021
89Inventor score
Files withIBM19
Top patents by PatentIndex Score
19 records- 0196US11477142B1Question suggestion and agent transfer to advance a customer support conversationIBM·Filed 2021·Granted Oct 18, 2022·13 cites·20 claims
- 0293US11941367B2Question generation by intent predictionIBM·Filed 2021·Granted Mar 26, 2024·5 cites·14 claims
- 0385US11657810B2Query routing for bot-based query responseIBM·Filed 2020·Granted May 23, 2023·2 cites·14 claims
- 0483US11138212B2Natural language response recommendation clustering for rapid retrievalIBM·Filed 2019·Granted Oct 5, 2021·4 cites·20 claims
- 0578US11075804B2Network modeling and device configuration based on observed network behaviorIBM·Filed 2018·Granted Jul 27, 2021·4 cites·12 claims
- 0672US11651250B2Automatically generated conversation outputIBM·Filed 2019·Granted May 16, 2023·1 cites·17 claims
- 0772US11461788B2Matching a customer and customer representative dynamically based on a customer representative's past performanceIBM·Filed 2019·Granted Oct 4, 2022·2 cites·18 claims
- 0872US11210677B2Measuring the effectiveness of individual customer representative responses in historical chat transcriptsIBM·Filed 2019·Granted Dec 28, 2021·2 cites·20 claims
- 0970US11392647B2Intent-based question suggestion engine to advance a transaction conducted via a chatbotIBM·Filed 2019·Granted Jul 19, 2022·1 cites·20 claims
- 1066US11227250B2Rating customer representatives based on past chat transcriptsIBM·Filed 2019·Granted Jan 18, 2022·1 cites·20 claims
- 1154US12229511B2Automatically generated question suggestionsIBM·Filed 2021·Granted Feb 18, 2025·0 cites·12 claims
- 1252US11170173B2Analyzing chat transcript data by classifying utterances into products, intents and clustersIBM·Filed 2019·Granted Nov 9, 2021·0 cites·20 claims
- 1348US11157707B2Natural language response improvement in machine assisted agentsIBM·Filed 2019·Granted Oct 26, 2021·0 cites·20 claims
- 1448US11095578B2Technology for chat bot translationIBM·Filed 2019·Granted Aug 17, 2021·0 cites·17 claims
- 1541US11522730B2Customized meeting notesIBM·Filed 2020·Granted Dec 6, 2022·0 cites·17 claims
- 1640US12008919B2Computer assisted linguistic training including machine learningIBM·Filed 2020·Granted Jun 11, 2024·0 cites·20 claims
- 1740US2022237481A1Visual recognition to evaluate and predict pollinationIBM·Filed 2021·Application pending·0 cites
- 1838US11563705B2Notification escalation based on visual recognitionIBM·Filed 2020·Granted Jan 24, 2023·0 cites·20 claims
- 1930US2018034780A1Generation of asset data used in creating testing eventsIBM·Filed 2016·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →