Inventor · disambiguated record
Tiago Paiva
Also filed as: PAIVA TIAGO
10 granted patents·49 pending applications·92 citations·filing 2019–2022
89Inventor score
Files withTALKDESK INC59
Top patents by PatentIndex Score
59 records- 0194US10827069B1Computerized system for geographically splitting traffic for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted Nov 3, 2020·15 cites·20 claims
- 0293US10827071B1System and method for SMS and email enabled automated agent assistance within a cloud-based contact centerTALKDESK INC·Filed 2019·Granted Nov 3, 2020·39 cites·20 claims
- 0391US10812655B1Methods and systems for seamless outbound cold calls using virtual agentsTALKDESK INC·Filed 2019·Granted Oct 20, 2020·15 cites·20 claims
- 0486US10827062B1Context data display for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted Nov 3, 2020·7 cites·20 claims
- 0585US11019209B2System for accessing an active call bar for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted May 25, 2021·4 cites·16 claims
- 0685US10944870B1Customer experience options in a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted Mar 9, 2021·6 cites·18 claims
- 0781US11706339B2System and method for communication analysis for use with agent assist within a cloud-based contact centerTALKDESK INC·Filed 2019·Granted Jul 18, 2023·2 cites·18 claims
- 0880US11201964B2Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response systemTALKDESK INC·Filed 2021·Granted Dec 14, 2021·1 cites·21 claims
- 0978US10897538B1Artificial intelligence for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted Jan 19, 2021·2 cites·20 claims
- 1072US11012567B2System of graphical programming for an interactive voice response systemTALKDESK INC·Filed 2019·Granted May 18, 2021·1 cites·20 claims
- 1168US2023029707A1System and method for automated agent assistance within a cloud-based contact centerTALKDESK INC·Filed 2022·Application pending·0 cites
- 1258US2021006655A1Contact-center mobile virtual network operatorTALKDESK INC·Filed 2019·Application pending·0 cites
- 1358US2021006656A1Contact-center mobile virtual network operatorTALKDESK INC·Filed 2019·Application pending·0 cites
- 1458US2021006654A1Method for contact-center mobile virtual network operationTALKDESK INC·Filed 2019·Application pending·0 cites
- 1557US2021136220A1Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 1657US2021081871A1Systems and methods for performing business processes based on data received from voice assistant platformsTALKDESK INC·Filed 2019·Application pending·0 cites
- 1757US2021081869A1Systems and methods for performing business processes based on data received from voice assistant platformsTALKDESK INC·Filed 2019·Application pending·0 cites
- 1857US2021081872A1Systems and methods for performing business processes based on data received from voice assistant platformsTALKDESK INC·Filed 2019·Application pending·0 cites
- 1956US2021142247A1Systems and methods for scheduling contractor agents based on residualsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2056US2021144259A1Systems and methods for scheduling contractor agents based on residualsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2156US2021142236A1Systems and methods for scheduling contractor agents based on residualsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2255US2021136208A1Methods and systems for virtual agent to understand and detect spammers, fraud calls, and auto dialersTALKDESK INC·Filed 2019·Application pending·0 cites
- 2355US2021133765A1Methods and systems for socially aware virtual agentsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2455US2021133763A1Methods and systems for socially aware virtual agentsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2555US2021133764A1Methods and systems for virtual agents to check caller identity via multi channelsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2653US2021084149A1Systems and methods for performing business processes based on data received from voice assistant platformsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2753US2021084148A1Systems and methods for performing business processes based on data received from voice assistant platformsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2853US2021081955A1Systems and methods for integrating business processes into voice assistant platformsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2950US2021136207A1Methods and systems for seamless outbound cold calls using virtual agentsTALKDESK INC·Filed 2020·Application pending·0 cites
- 3046US2021132751A1Channel switching in a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 3144US2021136212A1Customer journey scoring for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 3244US2021136215A1Geographical traffic splitter for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 3344US2021134283A1Methods and systems of virtual agent real-time recommendation, suggestion and advertisementTALKDESK INC·Filed 2019·Application pending·0 cites
- 3444US2021136205A1Methods and systems of virtual agent real-time recommendation, suggestion and advertisementTALKDESK INC·Filed 2019·Application pending·0 cites
- 3544US2021136219A1Graphical programming and translation in a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 3644US2021136203A1Context data prioritization for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 3744US2021136213A1Modular application for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 3844US2021136202A1Artificial intelligence for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 3944US2021136216A1Customer satisfaction score priority for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4044US2021136210A1Method of graphical programming for an interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4144US2021136218A1Data explorer for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4244US2021132748A1Weighted traffic splitter for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4344US2021132747A1Active call bar for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4444US2021136214A1Browser application for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4544US2021136211A1Agent scoring for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4644US2021132750A1Omni-channel data processing in a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4744US2021136217A1Intelligent reconnect in a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 4844US2021136204A1Virtual agents within a cloud-based contact centerTALKDESK INC·Filed 2019·Application pending·0 cites
- 4944US2021132746A1Poly-lingual application for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Application pending·0 cites
- 5044US2021134284A1Methods and systems for personalized virtual agents to learn from customersTALKDESK INC·Filed 2019·Application pending·0 cites
Showing the top 50 of 59 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →