Inventor · disambiguated record
W. Scott Seebauer
Also filed as: SEEBAUER W SCOTT
6 granted patents·1 pending application·12 citations·filing 2013–2019
75Inventor score
Files withORACLE INT CORP7
Top patents by PatentIndex Score
7 records- 0177US11151577B2Dynamically selecting contact center workflows based on workflow insightsORACLE INT CORP·Filed 2014·Granted Oct 19, 2021·3 cites·20 claims
- 0276US10445670B2Team-based approach to skills-based agent assignmentORACLE INT CORP·Filed 2013·Granted Oct 15, 2019·3 cites·20 claims
- 0374US11403571B2Team-based approach to skills-based agent assignmentORACLE INT CORP·Filed 2019·Granted Aug 2, 2022·1 cites·15 claims
- 0472US9972024B2Customer insight hub for multi-channel customer engagement solutionsORACLE INT CORP·Filed 2014·Granted May 15, 2018·1 cites·20 claims
- 0571US9729718B2Dynamic agent workflow based on contact center loadORACLE INT CORP·Filed 2014·Granted Aug 8, 2017·3 cites·20 claims
- 0653US9225834B2Contact center skills modeling using customer relationship management (CRM) incident categorization structureORACLE INT CORP·Filed 2013·Granted Dec 29, 2015·1 cites·19 claims
- 0744US2016036977A1Dynamic selection of optimum customer engagement channelORACLE INT CORP·Filed 2014·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →