Transcription presentation of communication sessions

Abstract

A system is provided that includes a first network interface for a first network type and a second network interface for a second network type that is different from the first network type. The system also includes at least one processor configured to cause the system to perform operations. The operations may include obtaining, from the first network interface, audio from a communication session with a remote device established over the first network and obtaining an indication of a communication device available to participate in the communication session and direct audio obtained from the communication session to a remote transcription system. The operations may also include directing the audio to the second network interface for transmission to the communication device, obtaining transcript data from the remote transcription system based on the audio, and directing the transcript data to the second network interface for transmission to the communication device.

What is claimed is: 
     
       1. A method comprising:
 obtaining, at a device, remote audio originating at a remote device during a communication session involving the remote device; 
 directing, from the device during the communication session, the remote audio to a transcription system, the transcription system obtaining the remote audio of the communication session only from the device; 
 directing, from the device during the communication session, the remote audio to a communication device; 
 obtaining, at the device during the communication session, transcript data from the transcription system, the transcript data including a transcription of the remote audio generated by the transcription system; and 
 directing, from the device during the communication session, the transcript data to the communication device, the communication device obtaining the transcript data only from the device. 
 
     
     
       2. The method of  claim 1 , further comprising:
 obtaining, at the device during the communication session, local audio; and 
 directing, from the device during the communication session, the local audio to the remote device. 
 
     
     
       3. The method of  claim 2 , further comprising:
 directing, from the device during the communication session, the local audio to the transcription system, the transcription system configured to generate second transcript data based on the local audio; 
 obtaining, at the device during the communication session, the second transcript data from the transcription system; and 
 directing, from the device during the communication session, the second transcript data to the communication device. 
 
     
     
       4. The method of  claim 2 , further comprising directing, from the device during the communication session, the local audio to a second communication device, the second communication device and the communication device are both associated with a user of the device. 
     
     
       5. The method of  claim 1 , wherein the device is associated with a user and the communication device is associated with the user. 
     
     
       6. The method of  claim 5 , wherein the communication device is configured to broadcast the remote audio to the user and the device is not configured to broadcast the remote audio to the user. 
     
     
       7. The method of  claim 1 , wherein the remote audio is directed to the transcription system from the device over a first network of a first network type and the remote audio is directed to the communication device from the device over a second network of a second network type that is different than the first network type. 
     
     
       8. A device comprising:
 one or more computer-readable media configured to store instructions; and 
 at least one processor communicatively coupled to the computer-readable media, the at least one processor configured to execute the instructions to cause the device to perform operations, the operations comprising: 
 obtain remote audio originating at a remote device during a communication session involving the remote device; 
 direct, during the communication session, the remote audio to a transcription system, the transcription system obtaining the remote audio of the communication session only from the device; 
 direct, during the communication session, the remote audio to a communication device; 
 obtain, during the communication session, transcript data from the transcription system, the transcript data including a transcription of the remote audio generated by the transcription system; and 
 direct, during the communication session, the transcript data to the communication device, the communication device obtaining the transcript data only from the device. 
 
     
     
       9. The device of  claim 8 , wherein the operations further comprise:
 obtain, at the device during the communication session, local audio; and 
 direct, from the device during the communication session, the local audio to the remote device. 
 
     
     
       10. The device of  claim 9 , wherein the operations further comprise:
 direct, from the device during the communication session, the local audio to the transcription system, the transcription system configured to generate second transcript data based on the local audio; 
 obtain, at the device during the communication session, the second transcript data from the transcription system; and 
 direct, from the device during the communication session, the second transcript data to the communication device. 
 
     
     
       11. The device of  claim 9 , wherein the operations further comprise direct, from the device during the communication session, the local audio to a second communication device, the second communication device and the communication device both being associated with a user of the device. 
     
     
       12. The device of  claim 8 , wherein the device is associated with a user and the communication device is associated with the user. 
     
     
       13. The device of  claim 12 , wherein the communication device is configured to broadcast the remote audio to the user and the device is not configured to broadcast the remote audio to the user. 
     
     
       14. The device of  claim 8 , wherein the remote audio is directed to the transcription system from the device over a first network of a first network type and the remote audio is directed to the communication device from the device over a second network of a second network type that is different than the first network type. 
     
     
       15. A method comprising:
 obtaining, at a device, remote audio originating at a remote device during a communication session involving the remote device; 
 directing, from the device during the communication session, the remote audio to a first local device, the first local device being configured to receive and broadcast the remote audio to a user and the device is not configured to broadcast the remote audio to the user; and 
 directing, from the device during the communication session, transcript data that includes a transcription of the remote audio to a second local device, the second local device being configured to display the transcription of the remote audio. 
 
     
     
       16. The method of  claim 15 , wherein the second local device obtains the transcript data only from the device. 
     
     
       17. The method of  claim 15 , wherein the device is associated with a user, the first local device is associated with the user, and the second local device is associated with the user. 
     
     
       18. The method of  claim 15 , further comprising:
 directing, from the device during the communication session, the remote audio to a transcription system; and 
 obtaining, at the device during the communication session, the transcript data from the transcription system, the transcript data generated by the transcription system. 
 
     
     
       19. The method of  claim 18 , wherein the transcription system obtains the remote audio of the communication session only from the device. 
     
     
       20. The method of  claim 18 , wherein the transcription system obtains the remote audio of the communication session only from the device and the second local device obtains the transcription of the remote audio only from the device.