Method and system for providing answer message to query message

Abstract

Provided is a method and system for providing an answer message to a query message. An answer message providing method may include managing a plurality of chatrooms of an instant messaging service; receiving a query message in a preset form from a first user of a first chatroom among the plurality of chatrooms; forwarding the query message to second users through the instant messaging service; receiving an answer message to the query message from at least one of the second users; and providing the received answer message to be displayed through the first chatroom.

What is claimed is: 
     
       1. An answer message providing method of a computer apparatus comprising at least one processor, the method comprising:
 by the at least one processor, 
 managing a plurality of chatrooms in which users of an instant messaging service are able to participate; 
 receiving a query message in a preset form from a first user device of a first user of the users through a first chatroom of the plurality of chatrooms in which the first user is participating; 
 selecting a second user, of the users, that is not participating in the first chatroom; 
 forwarding the query message to a second user device of the second user such that the query message is displayed through a second chatroom in which the second user is participating; 
 receiving at least one answer message to the displayed query message from the second user device through the second chatroom while the second user is not participating in the first chatroom; and 
 forwarding the at least one answer message to the first user device such that the at least one answer message is displayed through the first chatroom. 
 
     
     
       2. The method of  claim 1 , wherein the selecting of the second user comprises:
 allocating a query field of the query message by analyzing content of the query message or allocating the query field of the query message in response to an input or a selection from the first user; and 
 selecting, as the second user, a user to which the allocated query field is designated as a special field. 
 
     
     
       3. The method of  claim 1 , further comprising:
 creating a page outside of the first chatroom and that is accessible by a plurality of unspecific users; and 
 displaying the query message on the page. 
 
     
     
       4. The method of  claim 3 , wherein the creating of the page comprises:
 allocating a query field of the query message by analyzing content of the query message or allocating the query field of the query message in response to an input or a selection from the first user; and 
 creating the page such that the query message is distinguishably displayed by the displaying for each allocated query field. 
 
     
     
       5. The method of  claim 3 , further comprising:
 by the at least one processor, 
 displaying the at least one answer message in association with the query message on the page. 
 
     
     
       6. The method of  claim 1 , wherein the at least one answer message is displayed in association with the query message in the first chatroom. 
     
     
       7. The method of  claim 1 , further comprising:
 by the at least one processor, 
 receiving a feedback from participants of the first chatroom with respect to the at least one answer message displayed through the first chatroom; and 
 selecting at least one answer message from among the at least one answer message, based on the feedback. 
 
     
     
       8. The method of  claim 7 , wherein the at least one answer message includes a plurality of answer messages, and the method further comprising:
 by the at least one processor, 
 displaying the selected at least one answer message so as to be distinguished from other answer messages of the plurality of answer messages. 
 
     
     
       9. An answer message providing method of a computer apparatus comprising at least one processor, the method comprising:
 by the at least one processor, 
 managing a plurality of chatrooms in which users of an instant messaging service are able to participate; 
 receiving a query message in a preset form from a first user device of a first user of the users through a first chatroom of the plurality of chatrooms in which the first user is participating; 
 selecting second users, of the users, that are not participating in the first chatroom; 
 forwarding the query message to second user devices of the second users, respectively, such that the query message is displayed through a second chatroom in which the second users are participating; 
 receiving at least one answer message to the displayed query message from at least one second user device of the second user devices of at least one second user of the second users, respectively, through the second chatroom while the at least one second user is not participating in the first chatroom; and 
 forwarding the at least one answer message to the first user device such that the at least one answer message is displayed through the first chatroom. 
 
     
     
       10. A non-transitory computer-readable record medium storing instructions that, when executed by a processor, cause the processor to perform the method of  claim 1 . 
     
     
       11. A computer apparatus comprising:
 at least one processor configured to execute computer-readable instructions, 
 wherein the at least one processor is further configured to: 
 manage a plurality of chatrooms in which users of an instant messaging service are able to participate, 
 receive a query message in a preset form from a first user device of a first user of the users through a first chatroom of the plurality of chatrooms in which the first user is participating, 
 select a second user, of the users, that is not participating in the first chatroom, 
 forward the query message to a second user device of the second user such that the query message is displayed through a second chatroom in which the second user is participating, 
 receive an answer message to the displayed query message from the second user device through the second chatroom while the second user is not participating in the first chatroom, and 
 forwarding the answer message to the first user device such that the answer message is displayed through the first chatroom. 
 
     
     
       12. The computer apparatus of  claim 11 , wherein the at least one processor is further configured to
 create a page outside of the first chatroom and that is accessible by a plurality of unspecific users, and 
 display the query message on the page. 
 
     
     
       13. A non-transitory computer-readable record medium storing instructions that, when executed by a processor, cause the processor to perform the method of  claim 9 .