Outbound call routing in an integrated voice and video platform

Abstract

Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers from certain software services. Thereafter, when an outbound call is initiated by a software service, the call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as an identifier associated with the software service. A phone number is determined based on the routing rule, and the outbound call reporting the determined phone number is delivered to a destination phone number.

What is claimed is: 
     
       1. A system, comprising:
 a data store that stores routing rules for controlling a signaling of telephone numbers within outbound telephone calls from a video virtual meeting service of a unified communications as a service software platform; 
 a first server that includes a routing engine and a private branch exchange used with a telephony service of the unified communications as a service software platform, wherein the routing engine identifies, by invoking a routing rule of the routing rules based on an outbound call initiated by an instance of the video virtual meeting service, a caller ID number to signal as an outbound telephone number for the instance of the video virtual meeting service to a destination phone, wherein the caller ID number is configured for use with the instance of the video virtual meeting service, and wherein the private branch exchange signals the caller ID number with the outbound call to the destination phone over the telephony service; and 
 a second server that provides the video virtual meeting service. 
 
     
     
       2. The system of  claim 1 , wherein the routing rules are customized for a customer of the unified communications as a service software platform. 
     
     
       3. The system of  claim 1 , wherein the outbound call is configured to connect the destination phone to the instance of the video virtual meeting service. 
     
     
       4. The system of  claim 1 , wherein the routing engine identifies the routing rule based on a meeting identifier associated with the instance of the video virtual meeting service. 
     
     
       5. The system of  claim 1 , wherein the routing engine identifies the routing rule based on a main meeting service number assigned for a customer of the unified communications as a service software platform. 
     
     
       6. The system of  claim 1 , wherein the caller ID number is a phone number assigned to a customer of the unified communications as a service software platform. 
     
     
       7. The system of  claim 1 , wherein the routing engine further identifies name information associated with a customer of the unified communications as a service software platform to signal with the outbound call. 
     
     
       8. The system of  claim 1 , wherein second server causes software associated with the video virtual meeting service to launch at the destination phone. 
     
     
       9. A method, comprising:
 initiating an outbound call from an instance of video virtual meeting service of a unified communications as a service software platform; 
 identifying, based on the outbound call, a routing rule configured for controlling a signaling of a telephone number within outbound calls from the instance of the video virtual meeting service based; 
 identifying, by invoking the routing rule, a caller ID number to signal as an outbound telephone number for the instance of the video virtual meeting service to a destination phone; and 
 signaling, by a telephony service of the unified communications as a service software platform, the caller ID number with the outbound call to the destination phone. 
 
     
     
       10. The method of  claim 9 , wherein the routing rule is customized for a customer of the unified communications as a service software platform. 
     
     
       11. The method of  claim 9 , wherein the routing rule is identified based on a meeting identifier associated with the instance of the video virtual meeting service. 
     
     
       12. The method of  claim 9 , wherein the caller ID number is a main meeting service number assigned for a customer of the unified communications as a service software platform. 
     
     
       13. The method of  claim 9 , further comprising:
 responsive to signaling the caller ID number with the outbound call to the destination phone, opening a channel between the destination phone and the video virtual meeting service. 
 
     
     
       14. A system, comprising:
 a meeting server configured to run an instance of a video virtual meeting service of a unified communications as a service software platform from which an outbound call to a destination phone is initiated; and 
 a telephony server configured to:
 identify, by invoking a routing rule configured for controlling a signaling of a telephone number within outbound calls from the instance of the video virtual meeting service, a caller ID number to signal as an outbound telephone number for the instance of the video virtual meeting service, wherein the routing rule is invoked based on the outbound call to the destination phone; and 
 signal the caller ID number with the outbound call to the destination phone. 
 
 
     
     
       15. The system of  claim 14 , wherein the routing rule is customized for a customer of the unified communications as a service software platform. 
     
     
       16. The system of  claim 14 , wherein the outbound call is configured to connect the destination phone to the instance of the video virtual meeting service. 
     
     
       17. The system of  claim 14 , wherein the routing rule is identified based on one or both of a meeting identifier associated with the instance of the video virtual meeting service or a main meeting service number assigned for a customer of the unified communications as a service software platform. 
     
     
       18. The system of  claim 14 , wherein the telephony server is configured to identify name information associated with a customer of the unified communications as a service software platform based on the routing rule and signal the name information with the outbound call. 
     
     
       19. The system of  claim 14 , wherein the telephony server is configured to run telephony software of the unified communications as a service software platform. 
     
     
       20. The system of  claim 14 , wherein the routing rule is one of a plurality of routing rules configured for controlling a signaling of telephone numbers within outbound telephone calls from the video virtual meeting service.