Call center interface

Abstract

One or more embodiments of techniques or systems for intelligent data presentation are provided herein. Data can be presented on similar devices having different characteristics in different manners. For example, data may be rendered in a first manner on a first device having one monitor, the same data may be rendered in a second manner on a second device having two displays or a different display size. Financial information, sales data, banking information, etc. may be presented in a variety of ways based on capabilities or properties of a device accessing the information or data. Similarly, renderings may be selected based on interaction capabilities or interaction options a user may have with different renderings or presentations. In other embodiments, user interaction with an automated teller machine (ATM), call center, vehicle, or other interface can be based on device properties or device capabilities.

What is claimed is: 
     
       1. A system that provides an improved call center interface corresponding to a call to a call center, the system comprising:
 a detection circuit that determines an input data set identifying devices associated with the call, wherein an input of the input data set includes a log, wherein the log is a peripheral history log, a driver log, or shadow channel data associated with a caller to the call center and with a designated call center representative handling the call to the call center; 
 an inference engine that creates a first and a second inference based on scoring of the input data set and changes to the input data set during the call; 
 a data engine that generates a data structure based on the second inference that is different from the input data set; and 
 a presentation circuit that renders a set of presentations of the improved call center interface based on the data structure. 
 
     
     
       2. The system of  claim 1 , wherein the detection circuit determines changes in data, metadata or devices associated with the input data set during the call to the call center. 
     
     
       3. The system of  claim 1 , wherein the input data set includes network characteristics of the call and of a user data plan associated with the caller making the call to the call center for the inference engine to provide the first and the second inferences to leverage a potential for bandwidth throttling of the call to the call center. 
     
     
       4. The system of  claim 3 , wherein a shared presentation of the call center is shared to the caller associated with the input data set, and the shared presentation is based at least in part on the first and the second inferences leveraging the potential for bandwidth throttling of the call to the call center. 
     
     
       5. The system of  claim 1 , wherein the changes in the input data set comprise a change of the designated call center representative changing device hardware or updating device software during the call to the call center. 
     
     
       6. The system of  claim 1 , wherein the data structure is not required to have set field locations, and the inference engine accesses the data structure as a nested input, leveraging an independence of the data structure's non-set field locations from an original data structure of the input data set. 
     
     
       7. The system of  claim 6 , wherein unstructured data types that are introduced as changes to the input data set outside of the original data structure of the input data set are captured in the first and the second inferences. 
     
     
       8. The system of  claim 1 , wherein the data engine updates an original data structure of the input data set with the data structure to a plurality of sources of the input data set. 
     
     
       9. The system of  claim 1 , wherein the data engine, based at least on the first and the second inferences, prioritizes a ranking of data elements of the data structure, and wherein the presentation circuit renders the set of presentations based on the prioritized ranking of data elements, wherein the prioritized ranking of data elements distinguishes between substantive data and extraneous data in the input data set and changes to the input data set during the call to the call center. 
     
     
       10. A method for providing an improved call center interface corresponding to a call to a call center, the method comprising:
 determining, by one or more processors coupled to memory, an input data set identifying devices associated with the call, wherein an input of the input data set includes a log, wherein the log is a peripheral history log, a driver log, or shadow channel data associated with a caller to the call center and with a designated call center representative handling the call to the call center; 
 creating, by the one or more processors, a first and a second inference based on scoring of the input data set, and changes to the input data set during the call; 
 generating, by the one or more processors, a data structure based on the second inference that is different from the input data set; and 
 rendering, by the one or more processors, a set of presentations of the improved call center interface based on the data structure. 
 
     
     
       11. The method of  claim 10 , further comprising determining, by the one or more processors, changes in data, metadata or devices associated with the input data set during the call to the call center. 
     
     
       12. The method of  claim 10 , wherein the input data set includes network characteristics of the call and of a user data plan associated with the caller making the call to the call center; and further comprising providing, by the one or more processors, the first and the second inferences to leverage a potential for bandwidth throttling of the call to the call center. 
     
     
       13. The method of  claim 12 , wherein a shared presentation of the call center is shared to the caller associated with the input data set, and the shared presentation is based at least in part on the first and the second inferences leveraging the potential for bandwidth throttling of the call to the call center. 
     
     
       14. The method of  claim 10 , wherein the changes in the input data set comprise a change of the designated call center representative changing device hardware or updating device software during the call to the call center. 
     
     
       15. The method of  claim 10 , wherein the data structure is not required to have set field locations; and further comprising accessing, by the one or more processors, the data structure as a nested input, leveraging an independence of the data structure's non-set field locations from an original data structure of the input data set. 
     
     
       16. The method of  claim 15 , wherein unstructured data types that are introduced as changes to the input data set outside of the original data structure of the input data set are captured in the first and the second inferences. 
     
     
       17. The method of  claim 10 , further comprising updating, by the one or more processors, an original data structure of the input data set with the data structure to a plurality of sources of the input data set. 
     
     
       18. A non-transitory computer readable media having computer-executable instructions embodied therein that, when executed by a processor of a computing system, cause the computing system to perform operations comprising:
 determining an input data set identifying devices associated with a call, wherein an input of the input data set includes a log, wherein the log is a peripheral history log, a driver log, or shadow channel data associated with a caller to a call center and with a designated call center representative handling the call to the call center; 
 creating a first and a second inference based on scoring of the input data set, and changes to the input data set during the call; 
 generating a data structure based on the second inference that is different from the input data set; and 
 rendering a set of presentations of an improved call center interface based on the data structure.