Operation support system, operation support method, and operation support program

Abstract

A peripheral information acquisition unit ( 121 ) acquires information relating to a first application ( 13 a ) running in a terminal, information relating to control of the terminal, or information that can be acquired from a sensor included in the terminal, as peripheral information. The peripheral information acquired by the peripheral information acquisition unit ( 121 ) is accumulated in a peripheral information accumulation unit ( 122 ). A dialogue interface unit ( 11 ) accepts input of information from a user and outputs information to the user. When the peripheral information accumulated in the peripheral information accumulation unit ( 122 ) and information input to the dialogue interface unit ( 11 ) satisfy a predetermined condition, a scenario control unit ( 123 ) causes the dialogue interface unit ( 11 ) to output information relating to execution of a second application ( 14 ) that is associated with the condition in advance.

The invention claimed is: 
     
       1. An operation assist system comprising:
 a peripheral information acquisition unit, including one or more processors, configured to acquire at least any one of information relating to a first application that is running in a terminal, information relating to control of the terminal, and information that can be acquired from a sensor included in the terminal, as peripheral information; 
 a peripheral information accumulation unit, including one or more processors, in which the peripheral information acquired by the peripheral information acquisition unit is accumulated; 
 a dialogue interface unit, including one or more processors, configured to accept input of information from a user and output information to the user; and 
 a scenario control unit, including one or more processors, configured to cause the dialogue interface unit to output information relating to execution of a second application that is associated with a predetermined condition in advance, when the peripheral information accumulated in the peripheral information accumulation unit and information input to the dialogue interface unit satisfy the predetermined condition; 
 wherein the scenario control unit is configured to cause the dialogue interface unit to output the peripheral information acquired by the peripheral information acquisition unit, 
 wherein when an operation for correcting the peripheral information output by the dialogue interface unit is performed by the user, the scenario control unit is configured to correct the peripheral information based on the operation performed by the user. 
 
     
     
       2. The operation assist system according to  claim 1 , further comprising an application control unit, including one or more processors, configured to execute the second application in response to an instruction from the scenario control unit by using the peripheral information accumulated in the peripheral information accumulation unit, wherein the scenario control unit is configured to instruct the application control unit to execute the second application according to the peripheral information accumulated in the peripheral information accumulation unit and input from the user to the dialogue interface unit. 
     
     
       3. The operation assist system according to  claim 2 , wherein when the peripheral information accumulated in the peripheral information accumulation unit lacks information that is determined in advance as information necessary to execute the second application, the scenario control unit is configured to cause the dialogue interface unit to output information that prompts input of the lacking information, and the peripheral information acquisition unit is configured to further acquire information input to the dialogue interface unit as peripheral information. 
     
     
       4. The operation assist system according to  claim 3 , wherein the scenario control unit is configured to determine response information to be given as a response to information that is input to the dialogue interface unit, based on both the input information and the peripheral information acquired by the peripheral information acquisition unit, and causes the dialogue interface unit to output the response information. 
     
     
       5. An operation assist method to be executed by a computer, the method comprising:
 acquiring at least any one of information relating to a first application that is running in a terminal, information relating to control of the terminal, and information that can be acquired from a sensor included in the terminal, as peripheral information; 
 accumulating the acquired peripheral information; 
 causing a dialogue interface unit to output information relating to execution of a second application that is associated with a predetermined condition in advance, when the accumulated peripheral information and information that is input to the dialogue interface unit satisfy the predetermined condition; 
 accepting input of information from a user; 
 outputting information to the user; 
 causing the dialogue interface unit to output the peripheral information; and 
 when an operation for correcting the output peripheral information is performed by the user, correcting the peripheral information based on the operation performed by the user. 
 
     
     
       6. A non-transitory computer readable medium storing one or more instructions causing a compute to execute:
 acquiring at least any one of information relating to a first application that is running in a terminal, information relating to control of the terminal, and information that can be acquired from a sensor included in the terminal, as peripheral information; 
 accumulating the acquired peripheral information; 
 causing a dialogue interface unit to output information relating to execution of a second application that is associated with a predetermined condition in advance, when the accumulated peripheral information and information that is input to the dialogue interface unit satisfy the predetermined condition; 
 accepting input of information from a user; 
 outputting information to the user; 
 causing the dialogue interface unit to output the peripheral information; and 
 when an operation for correcting the output peripheral information is performed by the user, correcting the peripheral information based on the operation performed by the user. 
 
     
     
       7. The operation assist method according to  claim 5 , further comprising: executing the second application in response to an instruction from a scenario control unit by using the peripheral information accumulated in the peripheral information accumulation unit, wherein instructing an application control unit to execute the second application according to the peripheral information accumulated in the peripheral information accumulation unit and input from a user to the dialogue interface unit. 
     
     
       8. The operation assist method according to  claim 7 , further comprising: when the peripheral information accumulated in the peripheral information accumulation unit lacks information that is determined in advance as information necessary to execute the second application, causing the dialogue interface unit to output information that prompts input of the lacking information, and acquiring information input to the dialogue interface unit as peripheral information. 
     
     
       9. The operation assist method according to  claim 8 , further comprising: determining response information to be given as a response to information that is input to the dialogue interface unit, based on both the input information and the peripheral information acquired by a peripheral information acquisition unit, and causes the dialogue interface unit to output the response information. 
     
     
       10. The non-transitory computer readable medium according to  claim 6 , further comprising: executing the second application in response to an instruction from a scenario control unit by using the peripheral information accumulated in the peripheral information accumulation unit, wherein instructing an application control unit to execute the second application according to the peripheral information accumulated in the peripheral information accumulation unit and input from a user to the dialogue interface unit. 
     
     
       11. The non-transitory computer readable medium according to  claim 10 , further comprising: when the peripheral information accumulated in the peripheral information accumulation unit lacks information that is determined in advance as information necessary to execute the second application, causing the dialogue interface unit to output information that prompts input of the lacking information, and acquiring information input to the dialogue interface unit as peripheral information. 
     
     
       12. The non-transitory computer readable medium according to  claim 11 , further comprising: determining response information to be given as a response to information that is input to the dialogue interface unit, based on both the input information and the peripheral information acquired by a peripheral information acquisition unit, and causes the dialogue interface unit to output the response information.