Communication assistance system and method

Abstract

A directory assistance system is provided for providing subscriber information to requesters communicating with the assistance system. A telephone switch receives calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each of the subscribers, including their phone numbers. A communications interface for database clean-up receives instructions from the subscribers so as to allow the subscribers to modify their corresponding information in the first database, where the communications interface is coupled to a carrier customer care representative system configured to receive phone calls from the subscribers. A carrier clean-up database is coupled to the customer care representative system and configured to store the modified information received from the subscribers. The communications interface unit further comprises a synchronization technology unit coupled to the clean-up database unit, and is further coupled to the first database, and configured to synchronize the subscriber modifications with data stored in the first database.

1 . A directory assistance system for providing subscriber information to requesters communicating with said assistance system, comprising: 
 a telephone switch for receiving calls from a plurality of requesters desiring to access said information corresponding to subscribers;    a first database configured to store said information corresponding to each of said subscribers, including phone numbers associated with each of said subscribers;    a communications interface for database clean-up, said interface configured to receive instructions from said subscribers so as to allow said subscribers to modify their corresponding information in said first database, wherein said communications interface is coupled to a carrier customer care representative system configured to receive phone calls from said subscribers; and    a carrier clean-up database coupled to said customer care representative system configured to store said modified information received from said subscribers, wherein said communications interface unit further comprising a synchronization technology unit coupled to said clean-up database unit, said synchronization technology unit further coupled to said first database, and configured to synchronize said subscriber modifications with data stored in said first database.