Method for creating and deploying system changes in a voice application system

Abstract

A system for configuring and implementing changes to a voice application system has a first software component and host node for configuring one or more changes; a second software component and host node for receiving and implementing the configured change or changes; and a data network connecting the host nodes. In a preferred embodiment, a pre-configured change-order resulting from the first software component and host node is deployed after pre-configuration, deployment and execution thereof requiring only one action.

1 . A method comprising: 
 selecting an original voice dialogue from a graphical library of dialogues, the graphical library of dialogues associated with voice applications and voice application servers where they are used;    editing the original voice dialogue to create an edited voice dialogue;    determining a number of voice systems and voice application servers using the original voice dialogue; and    deploying the edited voice dialogue to the voice systems and the voice application servers using the original voice dialogue, wherein the edited voice dialogue replaces the original version in the library.    
   
   
       2 . The method of  claim 1  wherein the edited voice dialogue includes at least one new voice prompt.  
   
   
       3 . The method of  claim 1  wherein the edited voice dialogue includes at least one new voice prompt sequence for a voice application.  
   
   
       4 . The method of  claim 1  wherein the edited voice dialogue includes at least one new core module.  
   
   
       5 . The method of  claim 1  wherein the edited voice dialogue is deployed to an interactive voice server via a data network.  
   
   
       6 . The method of  claim 1  further comprising displaying the original voice dialogue graphically as a connected series of prompts  
   
   
       7 . An apparatus comprising: 
 a first workspace displaying an original voice dialogue;    a second workspace to edit the original voice dialogue into a edited voice dialogue;    a graphical library to maintain a plurality of voice dialogues, the graphical library to associate each of the plurality of voice dialogues with a voice application and a voice application server;    a counting device to determine a number of voice systems and voice application servers using the original voice dialogue;    a deployment module to deploy the edited voice dialogue to the voice systems and the voice application servers such that the edited voice dialog replaces the original voice dialogue.    
   
   
       8 . The apparatus of  claim 7  wherein the edited voice dialogue includes at least one new voice prompt.  
   
   
       9 . The apparatus of  claim 7  wherein the edited voice dialogue includes at least one new voice prompt sequence for a voice application.  
   
   
       10 . The apparatus of  claim 7  wherein the edited voice dialogue is deployed to an interactive voice server via a data network.  
   
   
       11 . One or more computer readable media having stored thereon instructions that, when executed by a computing device, causes the computing device to: 
 select an original voice dialog from a library of dialogues, the library of dialogues associated with voice applications and voice application servers where they are used;    edit the original voice dialogue to create an edited voice dialogue;    determine a number of voice systems and voice application servers using the original voice dialogue; and    deploy the edited voice dialogue to the voice systems and the voice application servers using the original voice dialogue, wherein the edited voice dialogue replaces the original version in the library.    
   
   
       12 . The computer readable media of  claim 11  wherein the edited voice dialogue includes at least one new voice prompt.  
   
   
       13 . The computer readable media of  claim 11  wherein the edited voice dialogue includes at least one new voice prompt sequence for a voice application.  
   
   
       14 . The computer readable media of  claim 11  wherein the edited voice dialogue includes at least one new core module.  
   
   
       15 . The computer readable media of  claim 11  wherein the edited voice dialogue is deployed to an interactive voice server via a data network.  
   
   
       16 . The computer readable media of  claim 11  wherein the computing device further displays the original voice dialogue graphically as a connected series of prompts.