Network and method for call management

Abstract

A communications network for accessing a call management profile. The network includes a database storing the call management profile, a server in communication with the database for generating an interface document including the call management profile, and an AIN in communication with the server.

1 - 21 . (canceled) 
     
     
         22 . A network for accessing a call management profile by a user, comprising:
 a database storing the call management profile;   a server in communication with the database for generating an interface document that includes the call management profile upon receipt of a query to the server from the user, wherein the call management profile may be updated by the user electronically manipulating the user interface document and restored in the database as an updated call management profile; and   a call processing element in communication with the server, the call processing element routing the query from the user to the database via the server.   
     
     
         23 . The network of  claim 22  wherein the interface document is generated in real time. 
     
     
         24 . The network of  claim 22  wherein the server generates the interface document in a text-based format when the query is issued using a browser interface and in an audio-based format when the query is issued via a voice interface. 
     
     
         25 . The network of  claim 22  wherein the server provides data contained in the call management profile to the call processing element in response to the query from the element. 
     
     
         26 . The network of  claim 24  wherein when the query is issued in an audio format, the call processing element maps an originating telephone number associated with the query to an IP address of the server. 
     
     
         27 . The network of  claim 24  wherein the call processing element negotiates the retrieval of one or more Voice XML documents from the server according to a verbal response from the user. 
     
     
         28 . A method for modifying a call management profile by a user, comprising:
 storing the call management profile in a database;   in response to receiving a database access request issued by the user, generating at a server an interface document, the interface document containing the call management profile in a text-based format when the user's access mode is a browser and in an audio-based format when the user's access mode is a telephone interface;   delivering the interface document to the user over a call processing network in communication with the server when the access mode is a telephone interface;   receiving a modification to the call management profile in the interface document from the user; and   storing the updated call management profile in the server.   
     
     
         29 . The method of  claim 28 , wherein the server provides call management profile data to an element of the call processing network in response to a query from the call processing network 
     
     
         30 . The method of  claim 29 , wherein the data provided determines call processing logic to be applied to subsequent calls for the user over the call processing network. 
     
     
         31 . The method of  claim 29 , including delivering the interface document to the user over a data network in communication with the server when the access mode is a browser interface. 
     
     
         32 . The method of  claim 29 , wherein delivering the interface document to the user over a call processing network includes retrieving one of more VoiceXML documents from the server by the element of the call processing network. 
     
     
         33 . The method of  claim 29 , wherein the element of the call processing network comprises an automatic speech recognition module. 
     
     
         34 . The method of  claim 29 , wherein the element of the call processing network comprises a text-to-speech translation module. 
     
     
         35 . A tangible computer readable medium upon which are recorded instructions that when execute by a computing device perform the acts comprising:
 store a call management profile in a database;   in response to receiving a database access request issued by a user, generate at the computing device an interface document, the interface document containing the call management profile in a text-based format when the user's access mode is a browser and in an audio-based format when the user's access mode is a telephone interface;   deliver the interface document to the user over a call processing network in communication with the computing device when the access mode is a telephone interface;   deliver the interface document to the user over a data network in communication with the computing device when the access mode is a browser interface;   receive a modification to the call management profile in the interface document from the user; and   store the updated call management profile in the computing device.   
     
     
         36 . The network of  claim 35  wherein the interface document is generated in real time. 
     
     
         37 . The network of  claim 35  wherein the computing device provides data contained in the call management profile to a call processing element in response to a query from the element. 
     
     
         38 . The network of  claim 35  wherein when the query is issued in an audio format the call processing element maps an originating telephone number associated with the query to an IP address of the server. 
     
     
         39 . The network of  claim 37  wherein the element negotiates the retrieval of one or more Voice XML documents from the computing device according to a verbal response from the user. 
     
     
         40 . The network of  claim 37 , wherein the element of the call processing network comprises an automatic speech recognition module. 
     
     
         41 . The network of  claim 37 , wherein the element of the call processing network comprises a text-to-speech translation module.