Delivery of a service

Abstract

A method and system for enrollment and delivery of a service, the method for enrolling including receiving a request for enrollment with a service from a user, the request for service being initiated by the user; authenticating the user associated with the mobile phone by verifying a mobile identification number (MIN) associated with the mobile phone device; determining a global positioning system (GPS) functionality of the mobile phone device; enrolling the user with the service based on the authenticating and the determined GPS functionality of the mobile phone device; and delivering an application associated with the service to the mobile phone device of the enrolled user, the delivered application including functionality based on the determined GPS functionality of the mobile phone device.

1 . A method for enrolling with a service, the method comprising:
 receiving a selection of a service from a mobile phone device;   authenticating a user of the mobile phone device with a carrier associated with the mobile phone device;   determining GPS functionality of the mobile phone device;   enrolling the user of the mobile communication device with the service based on the authentication and the determined GPS functionality of the mobile phone device; and   transmitting an application associated with the service to the mobile phone device of the enrolled user based on the GPS functionality of the mobile phone device.   
   
   
       2 . The method of  claim 1 , further comprising maintaining a record of the enrolled user, the record including an indication of the GPS functionality of the mobile phone device. 
   
   
       3 . The method of  claim 1 , wherein the mobile phone device comprises at least one of a mobile phone, a VOIP (voice over internet phone) device, a wireless phone, and a device including mobile telephony functionality. 
   
   
       4 . The method of  claim 1 , wherein the enrolling step further comprises:
 transmitting enrollment options;   transmitting terms and conditions associated with enrolling the user with the service;   receiving an indication of acceptance of the transmitted terms and conditions; and   receiving a selected enrollment option based on the transmitted enrollment options. .   
   
   
       5 . The method of  claim 1 , wherein the determining step comprises verifying the GPS functionality of the mobile phone device with the carrier. 
   
   
       6 . The method of  claim 2 , wherein the record of the enrolled user is provided to a service provider of the service. 
   
   
       7 . The method of  claim 6 , wherein the service provider maintains a record of the user, the record including an enrollment status of the user and the indication of the GPS functionality of the mobile phone device associated with the user. 
   
   
       8 . A method of providing a service to a customer, the method comprising:
 receiving a request for service via a mobile phone device;   gathering GPS data associated with the mobile phone device;   sending the GPS data to a service provider;   placing a voice call to the service provider;   associating the sent GPS data with the placed voice call;   determining a level of service to provide to the customer; and   dispatching a responder based on the determined level of service to a location associated with the GPS data.   
   
   
       9 . The method of  claim 8 , wherein the step of receiving a request for service comprises receiving a code associated with the service. 
   
   
       10 . The method of  claim 8 , wherein the step of dispatching the responder comprises providing the responder with an indication of the determined level of service and the GPS data. 
   
   
       11 . The method of  claim 8 , wherein the level of service is at least one of a call for service, a status check, a diagnostic operation, and a customer information update operation. 
   
   
       12 . The method of  claim 8 , including determining a location of the customer based on the GPS data. 
   
   
       13 . The method of  claim 1 , wherein the service comprises a roadside assistance service. 
   
   
       14 . The method of  claim 8 , wherein the service comprises a roadside assistance service. 
   
   
       15 . A computer-readable medium containing computer-executable instructions for causing a computer device to perform the steps comprising:
 receiving a selection of a service from a mobile phone device;   authenticating a user of the mobile phone device with a carrier associated with the mobile phone device;   determining GPS functionality of the mobile phone device;   enrolling the user of the mobile communication device with the service based on the authentication and the determined GPS functionality of the mobile phone device; and   transmitting an application associated with the service to the mobile phone device of the enrolled user based on the GPS functionality of the mobile phone device.   
   
   
       16 . The computer-readable medium of  claim 15 , wherein the enrolling step further comprises:
 transmitting enrollment options;   transmitting terms and conditions associated with enrolling the user with the service;   receiving an indication of acceptance of the transmitted terms and conditions; and   receiving a selected enrollment option based on the transmitted enrollment options.   
   
   
       17 . The computer-readable medium of  claim 15 , wherein the determining step comprises verifying the GPS functionality of the mobile phone device with the carrier. 
   
   
       18 . The computer-readable medium of  claim 15 , further comprising maintaining a record of the enrolled user, the record including an indication of the GPS functionality of the mobile phone device. 
   
   
       19 . The computer-readable medium of  claim 18 , wherein the service provider maintains a record of the user, the record including an enrollment status of the user and the indication of the GPS functionality of the mobile phone device associated with the user. 
   
   
       20 . The computer-readable medium of  claim 15 , wherein the service comprises a roadside assistance service.