Universal Call Control Systems and Methods

Abstract

Methods and systems for providing a user with control over telecommunications services provided by a service provider. Using almost any type of communications device, a user may gain access to, view, and make changes or modifications to profile information related to the services. The changes may be made quickly and efficiently, but accuracy and thoroughness in the implementation of the changes are not sacrificed. Further, the changes to the communications services are implemented almost immediately and without involvement by the service provider. Particularly, profile information about the telecommunications service is stored on a server in a data network. A change action relating to the profile information may be received at the server from a data device (such as a wireless unit) operating on the network. The change action is implemented on the profile information to result in changed profile information, which may be provided from the server via the data network to the telecommunications system.

1 . A method of processing communications, comprising:
 receiving a call from a calling number;   querying profile information stored in memory for the calling number;   retrieving text from the profile information by a processor communicating with the memory when the calling number is found in the profile information; and   providing the text to the calling number.   
   
   
       2 . The method according to  claim 1 , further comprising retrieving an active status from the profile information. 
   
   
       3 . The method according to  claim 1 , further comprising retrieving an inactive status from the profile information. 
   
   
       4 . The method according to  claim 1 , further comprising associating the text to the calling number. 
   
   
       5 . The method according to  claim 1 , further comprising storing an association between the text and the calling number. 
   
   
       6 . The method according to  claim 1 , further comprising storing a selection of text to associate with the calling number. 
   
   
       7 . The method according to  claim 6 , further comprising processing a choice from the selection of text. 
   
   
       8 . The method according to  claim 1 , further comprising storing a personal composition as the text. 
   
   
       9 . The method according to  claim 8 , further comprising associating the personal composition to the calling number. 
   
   
       10 . A system for managing communications of a user, comprising:
 a processor executing code stored in memory, the code causing the processor to:   receive a call from a calling number;   query profile information for the calling number;   retrieve a text message from the profile information when the calling number is found in the profile information; and   provide the text message to the calling number during the call.   
   
   
       11 . The system according to  claim 10 , wherein the code further causes the processor to modify the profile information. 
   
   
       12 . The system according to  claim 10 , wherein the code further causes the processor to store itinerary information with the profile information. 
   
   
       13 . The system according to  claim 10 , wherein the code further causes the processor to store calendar information with the profile information. 
   
   
       14 . The system according to  claim 10 , wherein the code further causes the processor to associate calendar information to the calling number. 
   
   
       15 . The system according to  claim 10 , wherein the code further causes the processor to forward the call to another number. 
   
   
       16 . The system according to  claim 10 , wherein the code further causes the processor to associate the text message to the calling number. 
   
   
       17 . The system according to  claim 10 , wherein the code further causes the processor to store a selection of messages to associate with the calling number. 
   
   
       18 . The system according to  claim 10 , wherein the code further causes the processor to store a personal composition as the text message. 
   
   
       19 . The system according to  claim 18 , wherein the code further causes the processor to associate the personal composition to the calling number. 
   
   
       20 . A computer program product comprising a computer readable storage medium storing computer-readable instructions for performing a method of managing communications of a user, the method comprising:
 receiving a call from a calling number;   querying profile information for the calling number;   retrieving a text message from the profile information when the calling number is found in the profile information;   associating the calling number to calendar information;   providing the text message to the calling number during the call; and   providing the calendar information to a called party.