System for and method of visual representation and review of media files

Abstract

This document describes, among other things, systems and methods for visual representation and review of media files. A method comprises: 1) accessing a media file that includes at least an audio track; accessing a media review file, wherein the media review file is associated with the media file and further wherein the media review file includes annotation data, the annotation data including two or more users' annotation comments; 2) presenting the media file and the media review file using a graphical user interface, wherein the graphical user interface includes a vertical time bar, wherein the vertical time bar includes an indicator to indicate a position in the audio track included in the media file and further wherein annotation data displayed in the user interface vertically scrolls in synchronization with the indicator on the vertical time bar; and 3) saving any modifications to annotation data in the media review file.

1 . A computer-implemented method comprising:
 accessing, using one or more computers, a media file that includes at least an audio track;   accessing a media review file, wherein the media review file is associated with the media file and further wherein the media review file includes annotation data, and wherein the annotation data includes two or more users' annotation comments;   presenting the media file and the media review file using a graphical user interface, wherein the graphical user interface includes one or more controls that allow a user to add, edit, or remove annotation data in the media review file, and wherein the graphical user interface includes a vertical time bar, wherein the vertical time bar includes an indicator to indicate a temporal position in the audio track included in the media file;   dynamically displaying annotation data synchronized with the temporal position of the indicator in the vertical time bar; and   saving any modifications to annotation data in the media review file.   
   
   
       2 . The method of  claim 1 , wherein the media review file includes a header data, the header data comprising a timestamp, a title, a call outcome, an agent identification, an origin identification, or a call center identification. 
   
   
       3 . The method of  claim 1 , wherein the annotation data includes at least one of automatic annotation analysis data or user-provided annotation data. 
   
   
       4 . The method of  claim 1 , wherein the graphical user interface includes a category filter control to restrict the visible annotations to one or more categories. 
   
   
       5 . A computer-implemented method for managing annotations of a media file containing at least one audio track, the method comprising:
 providing a user interface to a first user;   receiving, using one or more computers, a first set of annotations related to the media file, the first set of annotations including one or more annotations from the first user;   storing the first set of annotations in a database;   providing the user interface to a second user;   providing the first set of annotations to the second user in the user interface;   receiving a second set of annotations related to the media file, the second set of annotations including one or more annotations from the second user; and   storing the second set of annotations in the database,   wherein the user interface includes a vertical time bar, wherein the vertical time bar includes an indicator to indicate a temporal position in the at least one audio track from the media file and further wherein the annotations displayed in the user interface are dynamically synchronized to correspond with the temporal position of the indicator on the vertical time bar, and wherein the dynamically synchronized annotations scroll in coordination with movement of the indicator on the vertical time bar.   
   
   
       6 . The method of  claim 5 , further comprising:
 analyzing the media file and obtaining a result using an automated analysis software;   storing the result in the database; and   providing the result to the first user and second user in the user interface.   
   
   
       7 . The method of  claim 5 , wherein the first set of annotations further includes a first annotation category and wherein the second set of annotations further includes a second annotation category, the first and second annotation categories to be stored in the database and displayed to the second user. 
   
   
       8 . The method of  claim 7 , wherein providing the first set of annotations to the second user further comprises filtering the first set of annotations based on the second user's privileges and providing the filtered set of annotations to the second user. 
   
   
       9 . A system comprising:
 a display configured to present a graphical user interface, the graphical user interface for adding annotations to an annotation database from a network client, the graphical user interface comprising:
 a vertical time bar, wherein the vertical time bar includes an indicator to indicate a temporal position of an audio track included within_the media file; and 
 an annotation content field, wherein the annotation content field displays one or more annotations to a user, wherein the annotations are color coded based on at least one of an author, an annotation category, or an annotation status, and wherein the annotation content field dynamically scrolls annotations vertically, and wherein the vertical scrolling of the annotations is synchronized with the temporal position of the indicator on the vertical time bar. 
   
   
   
       10 . A system comprising:
 a database configured to store one or more media files and one or more media review files, wherein each media review file includes one or more annotations related to a corresponding media file; and   a display configured to present a user interface, the user interface including a representation of a media file, one or more annotations from a first user contained in the corresponding media review file, and one or more controls for creating an additional annotation by a second user, and wherein the user interface includes a vertical time bar, the vertical time bar including an indicator to indicate a temporal position within an audio_portion of the media file, and further wherein displayed annotations are dynamically synchronized to correspond with the temporal position of the indicator.   
   
   
       11 . The system of  claim 10 , wherein the one or more annotations from the first user include one or more corresponding annotation categories. 
   
   
       12 . The system of  claim 11 , wherein the annotation categories are color coded. 
   
   
       13 . The system of  claim 11 , wherein the user interface includes a category filter control to restrict the visible annotations to one or more categories. 
   
   
       14 . A computer implemented method comprising:
 accessing a media file that includes at least an audio track with one or more computers;   performing an automatic annotation analysis on the media file and saving at least one resulting annotation in a media review file associated with the media file;   accessing the media review file, wherein the media review file is associated with the media file and further wherein the media review file includes annotation data, and wherein the annotation data includes two or more users' annotation comments, and wherein the annotation data includes automatic annotation analysis data;   presenting the media file and the media review file using a graphical user interface, wherein the graphical user interface includes one or more controls that allow a user to add, edit, or remove annotation data in the media review file, and wherein the graphical user interface includes a vertical time bar, wherein the vertical time bar includes an indicator to indicate a temporal position in the audio track included in the media file; and   saving any modifications to annotation data in the media review file.