Method of managing franchises using credit-card payment system

Abstract

A method of managing franchises using a credit-card payment system is provided. The method includes (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication; (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client; (c) inputting credit-card payment information for the estimated payment amount to the franchise client, requesting a card company for payment approval, and receiving approval information; (d) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client; (e) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, and storing the resultant customer satisfaction evaluation information in a database of the customer information server; and (f) switching the sign pad to a screen for obtaining a digital signature.

1 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, requesting a card company for payment approval, and receiving approval information;   (d) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client;   (e) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, and storing the resultant customer satisfaction evaluation information in a database of the customer information server; and   (f) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         2 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, requesting a card company for payment approval, and receiving approval information;   (d) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client;   (e) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of the customer information server, and saving an additional point in the member information of the customer; and   (f) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         3 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, requesting a card company for payment approval, and receiving approval information;   (d) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client;   (e) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of the customer information server, determining whether the customer wins an event, and storing the result of determination in the member information of the customer; and   (f) displaying an indication of whether the customer wins an event on the sign pad during a certain period of time and then switching the sign pad to a screen for obtaining a digital signature.   
     
     
         4 . The method of any one of  claims 1  to  3 , wherein step (e) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         5 . The method of any one of  claims 1  to  3 , further comprising, between step (e) and step (f), (e- 1 ) calculating an evaluation rating for the franchise based on the customer satisfaction evaluation information, and giving an incentive including franchise point save, return support, gift certificate provision, or free new-product shipment to a good franchise and a penalty including participation in periodic education performed by the head office, order restriction during a certain period of time, or return restriction to a bad franchise according to a policy of the head office. 
     
     
         6 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (f) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, and storing the resultant customer satisfaction evaluation information in a database of the customer information server; and   (g) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         7 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (f) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of the customer information server, and saving an additional point in the member information of the customer; and   (g) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         8 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to recalculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (f) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of the customer information server, determining whether the customer wins an event, and storing the result of determination in the member information of the customer; and   (g) displaying an indication of whether the customer wins an event on the sign pad during a certain period of time and then switching the sign pad to a screen for obtaining a digital signature.   
     
     
         9 . The method of any one of  claims 6  to  8 , wherein step (f) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         10 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting credit-card payment information for a goods selection or service use statement of a customer at a franchise to a franchise client, requesting a card company for payment approval, and receiving approval information;   (b) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (c) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, and storing the resultant customer satisfaction evaluation information in a database of the customer information server of the head office; and   (d) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         11 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting credit-card payment information for a goods selection or service use statement of a customer at a franchise to a franchise client, requesting a card company for payment approval, and receiving approval information;   (b) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (c) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of a customer information server of a head office, and determining whether the customer wins an event; and   (d) displaying an indication of whether the customer wins an event on the sign pad during a certain period of time and then switching the sign pad to a screen for obtaining a digital signature.   
     
     
         12 . The method of  claim 10  or  11 , wherein step (c) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         13 . The method of  claim 10  or  11 , further comprising, between step (c) and step (d), (c- 1 ) calculating an evaluation rating for the franchise based on the customer satisfaction evaluation information, and giving an incentive including franchise point save, return support, gift certificate provision, or free new-product shipment to a good franchise and a penalty including participation in periodic education performed by the head office, order restriction during a certain period of time, or return restriction to a bad franchise according to a policy of the head office. 
     
     
         14 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting credit-card payment information for a goods selection or service use statement of a customer at a franchise to a franchise client, confirming a discountable amount of an estimated payment amount from a customer information server of a head office when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in member information of the customer;   (b) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to recalculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (c) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (d) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, and storing the resultant customer satisfaction evaluation information in a database of the customer information server; and   (e) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         15 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting credit-card payment information for a goods selection or service use statement of a customer at a franchise to a franchise client, confirming a discountable amount of an estimated payment amount from a customer information server of a head office when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in member information of the customer;   (b) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (c) outputting selection items for service satisfaction for the franchise through a sign pad connected to the franchise client;   (d) when customer response data for the survey selection items is received from the sign pad, analyzing and statistically processing customer satisfaction evaluation information for the franchise according to the selection items, storing the resultant customer satisfaction evaluation information in a database of the customer information server, and determining whether the customer wins an event; and   (e) displaying an indication of whether the customer wins an event on the sign pad during a certain period of time and then switching the sign pad to a screen for obtaining a digital signature.   
     
     
         16 . The method of  claim 14  or  15 , wherein step (d) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         17 . The method of  claim 14  or  15 , further comprising, between step (d) and step (e), (d- 1 ) calculating an evaluation rating for the franchise based on the customer satisfaction evaluation information, and giving an incentive including franchise point save, return support, gift certificate provision, or free new-product shipment to a good franchise and a penalty including participation in periodic education performed by the head office, order restriction during a certain period of time, or return restriction to a bad franchise according to a policy of the head office. 
     
     
         18 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, requesting a card company for payment approval, and receiving approval information;   (d) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client and asking whether the customer desires to receive survey content through a mobile communication terminal of the customer;   (e) when a selection input for the customer to receive the survey content through the mobile communication terminal is received from the sign pad, transmitting, by the customer information server, the selection items for a satisfaction survey for service provided by the franchise to the mobile communication terminal of the customer through telecommunication company service based on the member information of the customer;   (f) receiving, by a telecommunication company server, customer response data for the survey selection items from the mobile communication terminal of the customer and transmitting the customer response data to the customer information server;   (g) analyzing and statistically processing, by the customer information server, customer satisfaction evaluation information for the franchise, and storing the resultant customer satisfaction evaluation information in a database; and   (h) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         19 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, requesting a card company for payment approval, and receiving approval information;   (d) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client and asking whether the customer desires to receive survey content through a mobile communication terminal of the customer;   (e) when a selection input for the customer to receive the survey content through the mobile communication terminal is received from the sign pad, transmitting, by the customer information server, the selection items for a satisfaction survey for service provided by the franchise to the mobile communication terminal of the customer through telecommunication company service based on the member information of the customer;   (f) receiving, by a telecommunication company server, customer response data for the survey selection items from the mobile communication terminal of the customer and transmitting the customer response data to the customer information server;   (g) analyzing and statistically processing, by the customer information server, customer satisfaction evaluation information for the franchise, storing the resultant customer satisfaction evaluation information in a database, and saving an additional point in the member information of the customer; and   (h) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         20 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, requesting a card company for payment approval, and receiving approval information;   (d) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client and asking whether the customer desires to receive survey content through a mobile communication terminal of the customer;   (e) when a selection input for the customer to receive the survey content through the mobile communication terminal is received from the sign pad, transmitting, by the customer information server, the selection items for a satisfaction survey for service provided by the franchise to the mobile communication terminal of the customer through telecommunication company service based on the member information of the customer;   (f) receiving, by a telecommunication company server, customer response data for the survey selection items from the mobile communication terminal of the customer and transmitting the customer response data to the customer information server;   (g) analyzing and statistically processing, by the customer information server, customer satisfaction evaluation information for the franchise, storing the resultant customer satisfaction evaluation information in a database, determining whether the customer wins an event, and storing the result of determination in the member information of the customer; and   (h) displaying an indication of whether the customer wins an event on the sign pad during a certain period of time and then switching the sign pad to a screen for obtaining a digital signature.   
     
     
         21 . The method of any one of  claims 18  to  20 , wherein step (g) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         22 . The method of any one of  claims 18  to  20 , further comprising, between step (g) and step (h), (g- 1 ) calculating an evaluation rating for the franchise based on the customer satisfaction evaluation information, and giving an incentive including franchise point save, return support, gift certificate provision, or free new-product shipment to a good franchise and a penalty including participation in periodic education performed by the head office, order restriction during a certain period of time, or return restriction to a bad franchise according to a policy of the head office: 
     
     
         23 . The method of any one of  claims 1  to  3  and  18  to  20 , further comprising, between step (b) and step (c), (b- 1 ) calculating, by the franchise client, a point in a predetermination ratio of the estimated payment amount, and saving and storing the point in the member information of the customer in the customer information server. 
     
     
         24 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client and asking whether the customer desires to receive survey content through a mobile communication terminal of the customer;   (f) when a selection input for the customer to receive the survey content through the mobile communication terminal is received from the sign pad, transmitting, by the customer information server, the selection items for a satisfaction survey for service provided by the franchise to the mobile communication terminal of the customer through telecommunication company service based on the member information of the customer;   (g) receiving, by a telecommunication company server, customer response data for the survey selection items from the mobile communication terminal of the customer and transmitting the customer response data to the customer information server;   (h) analyzing and statistically processing, by the customer information server, customer satisfaction evaluation information for the franchise, and storing the resultant customer satisfaction evaluation information in a database; and   (i) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         25 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client and asking whether the customer desires to receive survey content through a mobile communication terminal of the customer;   (f) when a selection input for the customer to receive the survey content through the mobile communication terminal is received from the sign pad, transmitting, by the customer information server, the selection items for a satisfaction survey for service provided by the franchise to the mobile communication terminal of the customer through telecommunication company service based on the member information of the customer;   (g) receiving, by a telecommunication company server, customer response data for the survey selection items from the mobile communication terminal of the customer and transmitting the customer response data to the customer information server;   (h) analyzing and statistically processing, by the customer information server, customer satisfaction evaluation information for the franchise, storing the resultant customer satisfaction evaluation information in a database, and saving an additional point in the member information of the customer; and   (i) switching the sign pad to a screen for obtaining a digital signature.   
     
     
         26 . A method of managing franchises using a credit-card payment system, comprising:
 (a) inputting a goods selection or service use statement of a customer at a franchise to a franchise client to calculate an estimated payment amount, inputting member information of the customer to the franchise client, and transmitting the member information to a customer information server of a head office to request member authentication;   (b) receiving, by the customer information server, a member authentication request signal for the customer, comparing the member authentication request signal with previously stored member information of the customer to perform authentication processing, and transmitting the result of authentication processing to the franchise client;   (c) inputting credit-card payment information for the estimated payment amount to the franchise client, confirming a discountable amount of the estimated payment amount from the customer information server when the customer selects point use, and deducting a point corresponding to the discountable amount from a previously saved point in the member information of the customer;   (d) subtracting, by the franchise client, an amount corresponding to the deducted point from the estimated payment amount to re-calculate an estimated payment amount, requesting a card company for payment approval, and receiving approval information;   (e) outputting selection items for a satisfaction survey for service provided by the franchise through a sign pad connected to the franchise client and asking whether the customer desires to receive survey content through a mobile communication terminal of the customer;   (f) when a selection input for the customer to receive the survey content through the mobile communication terminal is received from the sign pad, transmitting, by the customer information server, the selection items for a satisfaction survey for service provided by the franchise to the mobile communication terminal of the customer through telecommunication company service based on the member information of the customer;   (g) receiving, by a telecommunication company server, customer response data for the survey selection items from the mobile communication terminal of the customer and transmitting the customer response data to the customer information server;   (h) analyzing and statistically processing, by the customer information server, customer satisfaction evaluation information for the franchise, storing the resultant customer satisfaction evaluation information in a database, determining whether the customer wins an event, and storing the result of determination in the member information of the customer; and   (i) displaying an indication of whether the customer wins an event on the sign pad during a certain period of time and then switching the sign pad to a screen for obtaining a digital signature.   
     
     
         27 . The method of any one of  claims 24  to  26 , wherein step (h) comprises converting the customer satisfaction evaluation information into a numerical value and transmitting the numerical value to the franchise client to display the numerical value in real time. 
     
     
         28 . The method of any one of  claims 24  to  26 , further comprising: between step (h) and step (i), (h- 1 ) calculating an evaluation rating for the franchise based on the customer satisfaction evaluation information, and giving an incentive including franchise point save, return support, gift certificate provision, or free new-product shipment to a good franchise, and a penalty including participation in periodic education performed by the head office, order restriction during a certain period of time, or return restriction to a bad franchise according to a policy of the head office. 
     
     
         29 . The method of any one of  claims 1  to  3 ,  6  to  8 ,  14 ,  15 ,  18  to  20 , and  24  to  26 , wherein step (a) comprises inputting the use statement of goods using a bar code or a unique number of goods that the customer desires to purchase, and inputting the member information of the customer using a membership card provided by the customer or any one of a member registration number, a resident registration number, or a telephone number of the customer. 
     
     
         30 . The method of any one of  claims 1  to  3 ,  6  to  8 ,  10 ,  11 ,  14 ,  15 ,  18  to  20 , and  24  to  26 , wherein the franchise client and the customer information server comprise a point of sales management (POS) system.