System And Method For Controlling Voicemail Transcription From A Communication Device

Abstract

Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status between a sound-on mode and a sound-off mode. Automatic transcription of voicemail messages is enabled if the audio mode status transitions from sound-on to sound-off and automatic transcription of voicemail messages is disabled if the audio mode status transitions from sound-off to sound-on.

1 . A method for controlling voicemail transcription based upon an audio status of a user communication device, comprising:
 receiving, from the user communication device, an indication of a transition of an audio mode between a sound-on mode and a sound-off mode;   enabling automatic transcription of voicemail messages for the user communication device when the indication is for a transition from sound-on mode to sound-off mode; and   disabling automatic transcription of voicemail messages for the user communication device when the indication is for a transition from sound-off to sound-on.   
     
     
         2 . The method of  claim 1 , wherein the step of enabling comprises sending a transcribe-on command to a voicemail transcription service remote from the user communication device. 
     
     
         3 . The method of  claim 1 , wherein the step of disabling comprises sending a transcribe-off command to a voicemail transcription service remote from the user communication device. 
     
     
         4 . The method of  claim 1 , wherein the communication device monitors the audio mode for transitions between the sound-on mode and the sound-off mode. 
     
     
         5 . A voicemail transcription service for transcribing an unanswered call to a communication device, comprising:
 a call manager for receiving the unanswered call;   a transcriber for transcribing the unanswered call into text based upon a transcription flag state, the unanswered call being transcribed when the transcription flag state is enabled and the unanswered call not being transcribed when the transcription flag state is disabled; and   a transcription controller for receiving, from the communication device, an indication of a transition of an audio mode between a sound-on mode and a sound-off mode;   wherein the transcription controller (a) sets the transcription flag state to enabled when receiving an indication of a transition from sound-on mode to sound-off mode and (b) sets the transcription flag state to disabled when receiving an indication of a transition from sound-off mode to sound-on mode.   
     
     
         6 . The system of  claim 5 , further comprising an auto control flag for indicating whether the transcription controller modifies the transcription flag based upon the indication. 
     
     
         7 . The system of  claim 5 , wherein the remote communication device comprises one or more sensors for detecting transitions in the audio mode. 
     
     
         8 . A method for controlling a voicemail transcription service from a communication device, comprising:
 monitoring, within the communication device, an audio mode to determine a change in status between a sound-on mode and a sound-off mode;   sending a transcribe-on command to the voicemail transcription service if the audio mode status transitions from sound-on to sound-off; and   sending a transcribe-off command to the voicemail transcription service if the audio mode status transitions from sound-off to sound-on;   wherein the voicemail transcription service enables transcription of voicemail messages upon receiving the transcribe-on command, and wherein the voicemail transcription service disables transcription of voicemail messages upon receiving the transcribe-off command.