Communication assistance system and method

Abstract

A communication assistance system includes a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system includes a masking feature that allows it to connect a requester to a subscriber without revealing subscriber's mobile telephone number.

1 . A method of operating a communication assistance system for providing access to information corresponding to a plurality of subscribers, said method comprising the steps of:
 receiving communications from a plurality of a requesters desiring to access said information corresponding to subscribers at a directory assistance system;   storing information in a listing database, corresponding to each of said subscribers, including a filed containing wireless phone numbers of a desired portion of said subscribers and instructions in a connect field;   routing by said directory assistance system each of said received communications from said requester to a customer service representative that has access to said database listing table, wherein said connect field further comprises information instructing said communication assistance system as to whether or no mask said subscriber's wireless phone number to said customer representative who is handling said request from said requester; and   connecting said requester to a desired subscriber's wireless phone number, such that during a process that said requester is being connected, said connect field is examined to determine whether to disclose said subscriber's wireless phone number to said requester.   
     
     
         2 . The method in accordance with  claim 1 , farther comprising the step of routing a received communication from each one of said requesters from a first center at said directory assistance system to a second center at said directory assistance system. 
     
     
         3 . The method in accordance with  claim 1 , wherein said customer representative works at a telephone operator terminal. 
     
     
         4 . The method in accordance with  claim 1 , wherein said customer service representative is an automated operator. 
     
     
         5 . The method in accordance with  claim 1 , wherein said listing database further comprises a pre-announcement field that contains instruction information as to whether a subscriber requires to be notified of a requester's identification information before completing a communication from said requester to said subscriber. 
     
     
         6 . The method in accordance with  claim 5 , further comprising the step of receiving instructions from said subscriber as to whether to accept a communication originated from said requester. 
     
     
         7 . The method in accordance with  claim 5 , farther comprising the step of receiving instructions from said subscriber as to whether to reject a communication originated from said requester. 
     
     
         8 . The method in accordance with  claims 7 , further comprising receiving instructions from said subscriber to direct a communication from a requester directly to said subscriber's voicemail. 
     
     
         9 . The method in accordance with  claim 7 , further comprising storing in said listing database instructions from said subscriber to permanently reject all incoming communications from said individual requester. 
     
     
         10 . The method in accordance with  claim 7 , further comprising the step of providing an automated response to said requester, when said communication is rejected by said subscriber. 
     
     
         11 . The method in accordance with  claim 8 , farther comprising the step of providing an automated response to said requester, when said communication is rejected by said subscriber. 
     
     
         12 . The method in accordance with  claim 9 , further comprising the step of providing an automated response to said requester, when said communication is rejected by said subscriber.