Communication assistance system and method

Abstract

A communication assistance system provides access to information corresponding to a plurality of subscribers. The system includes a telephone switch for receiving calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database is configured to store the information corresponding to each of the subscribers, including phone numbers. A closing prompt module is coupled to the first database on as to select a closing prompt code associated with a desired closing prompt message so as to provide a selected closing prompt message, where anyone of the available closing prompt messages is provided to a requester. The closing prompt module selects the closing prompt code relating to a subscriber information other than the subscriber information requested by the requester.

1 . A communication assistance system for providing access to information corresponding to a plurality of subscribers, the system comprising:
 a telephone switch for receiving calls from a plurality of requesters desiring to access said information corresponding to subscribers;   a first database configured to store said information corresponding to each of said subscribers, including phone numbers of each of said subscribers; and   a closing prompt module coupled to said first database so as to select a closing prompt code from a plurality of available closing prompt codes each of said closing prompt codes associated with a desired. closing prompt message so as to provide a selected closing prompt message, wherein anyone of the available closing prompt messages is provided to a requester; wherein said closing prompt module selects said closing prompt code, from any one of said available closing prompt codes, relating to a subscriber information other than the subscriber information requested by said requester.