Technique for effectively collecting and analyzing data in providing information assistance services

Abstract

A system for evaluating performance of an information assistance service includes a mechanism for processing communication calls which involve a call activity; one or more devices for generating data in processing the communication calls, and a processor for deriving information from the data, the information being used to evaluate a performance of the call activity.

1 . A system for evaluating performance of an information assistance service comprising:
 a mechanism for processing communication calls which involve a call activity;   one or more devices for generating data in processing the communication calls; and   a processor for deriving information from the data, the information being used to evaluate a performance of the call activity.   
     
     
         2 . The system of  claim 1 , wherein the call activity is performed by an operator. 
     
     
         3 . The system of  claim 1 , wherein the data includes information identifying an operator.