Unified Messaging System with Integration of Call Log Data

Abstract

Methods and systems directed to a user interface having a conversations view that aggregates all the communications a given users has with his or her contacts across multiple communication means and protocols. Messages between a user and a particular contact are threaded together, regardless of their format or protocol in order to provide the user with a quick history of all communications with his or her contacts.

1 . A method comprising, by one or more computing systems:
 accessing a plurality of interaction events between a user and a plurality of contacts;   aggregating, for at least one of the plurality of the contacts, interaction events between the user and the contact, wherein at least one interaction event comprises a call log entry and at least another interaction event comprises one of an email message, a wall post, a short message service (SMS) message, and a chat message;   displaying a selectable list of contacts to the user; and   responsive to user input selecting a contact from the list of contacts, displaying a user interface including the aggregated interaction events between the user and the selected contact.   
     
     
         2 . The method of  claim 1 , wherein the plurality of interactions comprises voice-over-IP calls. 
     
     
         3 . The method of  claim 1 , wherein the plurality of interactions comprises video chats. 
     
     
         4 . The method of  claim 1 , wherein the plurality of interactions comprises voicemails. 
     
     
         5 . The method of  claim 4 , wherein the voicemails are transcribed to text. 
     
     
         6 . The method of  claim 1 , wherein a subset of the plurality of interactions occurs on a social network. 
     
     
         7 . The method of  claim 1 , wherein the selectable list of contacts is ordered alphabetically. 
     
     
         8 . The method of  claim 1 , wherein the selectable list of contacts is ordered chronologically. 
     
     
         9 . The method of  claim 1 , wherein the selectable list of contacts is ordered based on importance. 
     
     
         10 . The method of  claim 1 , wherein the selectable list of contact includes, for each contact, at least a portion of the user's most recent interaction with the contact. 
     
     
         11 . The method of  claim 1 , wherein the selectable list of contacts is segregated by contacts who are also connected with the user on a social network, and contacts who are not. 
     
     
         12 . A non-transitory computer-readable media containing instructions operable, when executed by one or more processors, to:
 access a plurality of interaction events between a user and a plurality of contacts;   aggregate, for at least one of the plurality of the contacts, interaction events between the user and the contact, wherein at least one interaction event comprises a call log entry and at least another interaction event comprises one of an email message, a wall post, a short message service (SMS) message, and a chat message;   display a selectable list of contacts to the user; and   responsive to a user input selecting a contact from the list of contacts, display a user interface including the aggregated interaction events between the user and the selected contact.   
     
     
         13 . The media of  claim 12 , wherein the plurality of interactions comprises voice-over-IP calls. 
     
     
         14 . The media of  claim 12 , wherein the plurality of interactions comprises video chats. 
     
     
         15 . The media of  claim 12 , wherein the plurality of interactions comprises voicemails. 
     
     
         16 . The media of  claim 12 , wherein a subset of the plurality of interactions occurs on a social network. 
     
     
         17 . The media of  claim 12 , wherein the selectable list of contacts is ordered chronologically. 
     
     
         18 . The media of  claim 12 , wherein the selectable list of contacts is ordered based on importance. 
     
     
         19 . The media of  claim 12 , wherein the selectable list of contact includes, for each contact, at least a portion of the user's most recent interaction with the contact. 
     
     
         20 . The media of  claim 12 , wherein the selectable list of contacts is segregated by contacts who are also connected with the user on a social network, and contacts who are not.