Identity Alert Management System And Method

Abstract

A computer implemented method for an identity alert management system for interaction between a customer and a resolution specialist, having: on a computer device having one or more processors and a memory storing one or more programs for execution by the one or more processors, the one or more programs including instructions for: identifying personally identifiable information against elements of a customer's identity; automatically sending a communication to the customer within a specified time period; authenticating the customer through a secure identity management dashboard; permitting the customer to review a source of an identity alert and details associated with the alert; prompting the customer to mark the alert as a threat or not a threat; sending a record of the threat to an approved records system if the customer marks the alert as not a threat; and creating a case if the customer marks the alert as a threat.

We claim: 
     
         1 . A computer implemented method for an identity alert management system for interaction between a customer and a resolution specialist for an identity management system, comprising:
 on a computer device having one or more processors and a memory storing one or more programs for execution by the one or more processors, the one or more programs including instructions for:
 identifying personally identifiable information against elements of a customer's identity; 
 automatically sending a communication to the customer within a specified time period; 
 authenticating the customer through a secure identity management dashboard; 
 permitting the customer to review a source of an identity alert and details associated with the alert; 
 prompting the customer to mark the alert as a threat or not a threat; 
 sending a record of the threat to an approved records system if the customer marks the alert as not a threat; and 
 creating a case if the customer marks the alert as a threat. 
   
     
     
         2 . The computer implemented method of  claim 1 , wherein the specified time period is less than 24 hours. 
     
     
         3 . The computer implemented method of  claim 1 , the one or more programs further including instructions for permitting the user to execute a power of attorney prior to, during or after the threat has been detected. 
     
     
         4 . The computer implemented method of  claim 1 , the one or more programs further including instructions for ascertaining whether the customer has executed the power of attorney. 
     
     
         5 . The computer implemented method of  claim 1 , the one or more programs further including instructions for providing a first response system for customers that have executed the power of attorney. 
     
     
         6 . The computer implemented method of  claim 1 , the one or more programs further including instructions for providing a second response system for customers that have not executed the power of attorney 
     
     
         7 . The computer implemented method of  claim 1 , the one or more programs further including instructions for permitting the customer or the resolution specialist to reopen a previously approved record. 
     
     
         8 . The computer implemented method of  claim 5 , the one or more programs further including instructions for:
 performing a customized restoration plan on behalf of the customer, who takes on a support role, by a resolution specialist, who takes on the role of a case owner;   resolution of the threat by the resolution specialist;   after resolution of the threat by the resolution specialist, permitting the customer to approve the response to the threat and perform a final sign off;   if the customer approves of the response, moving the record to the approved records system; and   if the customer does not approve of the response, repeating the step of ascertaining whether the customer has executed the power of attorney.   
     
     
         9 . The computer implemented method of  claim 6 , the one or more programs further including instructions for:
 providing preplanned restoration plans to the customer with support from a resolution specialist;   resolution of the threat by the customer;   after resolution of the threat by the customer, permitting the resolution specialist to approve the response to the threat and perform a final sign off;   if the resolution specialist approves of the response, moving the record to the approved records system; and   if the resolution specialist does not approve of the response, repeating the step of ascertaining whether the customer has executed the power of attorney.   
     
     
         10 . A computer system for a core gateway for an identity management system, comprising:
 one or more processors; and   memory to store:
 one or more programs, the one or more programs comprising instructions for:
 identifying personally identifiable information against elements of a customer's identity; 
 automatically sending a communication to the customer within a specified time period; 
 authenticating the customer through a secure identity management dashboard; 
 permitting the customer to review a source of an identity alert and details associated with the alert; 
 prompting the customer to mark the alert as a threat or not a threat; 
 sending a record of the threat to an approved records system if the customer marks the alert as not a threat; and 
 creating a case if the customer marks the alert as a threat. 
 
   
     
     
         11 . A non-transitory computer-readable storage medium storing one or more programs configured to be executed by one or more processing units at a computer for a secure profile system for an identity management system comprising instructions for:
 identifying personally identifiable information against elements of a customer's identity;   automatically sending a communication to the customer within a specified time period;   authenticating the customer through a secure identity management dashboard;   permitting the customer to review a source of an identity alert and details associated with the alert;   prompting the customer to mark the alert as a threat or not a threat;   sending a record of the threat to an approved records system if the customer marks the alert as not a threat; and   creating a case if the customer marks the alert as a threat.