Method and system for integrating a pbx-equipped client and an on-demand database service

Abstract

In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

1 . A computer program product embodied on a non-transitory computer readable medium, comprising:
 code for detecting, in connection with a device with a private branch exchange (PBX) system, an event relating to a call; and   code for, in response to the detection of the event, causing communication with an on-demand database service.   
     
     
         2 . The computer program product of  claim 1 , wherein the event includes an incoming telephone call. 
     
     
         3 . The computer program product of  claim 1 , wherein a signal indicative of the event is received from a computer telephony integration system. 
     
     
         4 . The computer program product of  claim 1 , wherein the event is detected utilizing an application running on a client. 
     
     
         5 . The computer program product of  claim 4 , wherein the application includes a server. 
     
     
         6 . The computer program product of  claim 5 , wherein the server includes a hypertext transfer protocol (HTTP) server. 
     
     
         7 . The computer program product of  claim 1 , and further comprising receiving, at a client, a template. 
     
     
         8 . The computer program product of  claim 1 , and further comprising receiving, at a client, data. 
     
     
         9 . The computer program product of  claim 8 , wherein the data relates to the call. 
     
     
         10 . The computer program product of  claim 8 , wherein the data is displayed utilizing a network browser. 
     
     
         11 . The computer program product of  claim 1 , wherein the event includes a receipt of the call. 
     
     
         12 . The computer program product of  claim 1 , wherein the communication includes querying the on-demand database service. 
     
     
         13 . The computer program product of  claim 1 , wherein the event includes a termination of the call. 
     
     
         14 . The computer program product of  claim 13 , wherein the communication includes sending data relating to the call to the on-demand database service for storage. 
     
     
         15 . The computer program product of  claim 1 , wherein the communication is utilized for providing a feature including at least one of a screen population feature, a click-to-dial feature, and a comment feature. 
     
     
         16 . The computer program product of  claim 1 , wherein the on-demand database service includes a multi-tenant database system. 
     
     
         17 . A method, comprising:
 detecting, in connection with a device with a private branch exchange (PBX) system, an event relating to a call; and   in response to the detection of the event, causing communication with an on-demand database service.   
     
     
         18 . An apparatus, comprising:
 a processor; and one or more stored sequences of instructions which, when executed by the processor, cause the processor to carry out the steps of:
 detecting, in connection with a device with a private branch exchange (PBX) system, an event relating to a call; and 
 in response to the detection of the event, causing communication with an on-demand database service.