System and Method for Improved Remote Deposit User Support

Abstract

Systems and methods for improved remote deposit support and troubleshooting are disclose. In remote deposit sessions, such as a remote check deposit transaction that uses images of the front and back of a check, various errors, conflicts and issues can occur with each step of the session. Embodiments of the present invention can include generating a unique identifier for a particular remote deposit session at or before a particular session or transaction begins and then create a record for each event or task of that session and associate it with the identifier. During a support or troubleshooting session, all transactions can records associated with a particular identifier can be retrieved from a data store and displayed to a user. Such a display can include a listing of various detailed specifics for each record and embedded controls to various tools for detecting, diagnosing, and correcting errors.

1 .- 20 . (canceled) 
     
     
         21 . A method comprising:
 receiving, in a computer system, a remote deposit session identifier associated with a particular remote deposit session;   retrieving, in the computer system, a plurality of remote deposit event records associated with the remote deposit session identifier; and   generating, in the computer system, user interface information comprising at least some of the plurality of remote deposit event records, wherein each remote deposit event record corresponds to a particular event of the remote deposit session and comprises one or more attributes associated with the particular event.   
     
     
         22 . The method of  claim 21  further comprising transmitting the user interface information to a remote computer system. 
     
     
         23 . The method of  claim 21  wherein the remote deposit session comprises a remote deposit transaction comprising an image of a check. 
     
     
         24 . The method of  claim 21  wherein at least one of the plurality of attributes comprises a time identifier. 
     
     
         25 . The method of  claim 21  further comprising receiving an authorization request associated with a particular authorization level, and wherein generating the user interface information is in response to the particular authorization level. 
     
     
         26 . The method of  claim 21  wherein at least one of the attributes comprises an embedded control. 
     
     
         27 . The method of  claim 21  wherein the remote deposit session comprises a transfer of funds from one account to another account. 
     
     
         28 . A system comprising:
 a processor; and   a non-transitory storage medium comprising executable code that when executed by the processor cause the processor to be configured for:   receiving a remote deposit session identifier associated with a particular remote deposit session;   retrieving a plurality of remote deposit event records associated with the remote deposit session identifier; and   generating user interface information comprising at least some of the plurality of remote deposit event records, wherein each remote deposit event record corresponds to a particular event of the remote deposit session and comprises one or more attributes associated with the particular event.   
     
     
         29 . The system of  claim 28  wherein the executable code further causes the processor to be configured for transmitting the user interface information to a remote computer system. 
     
     
         30 . The system of  claim 28  wherein the remote deposit session comprises a remote check deposit transaction using an image of a check. 
     
     
         31 . The system of  claim 28  wherein at least one of the plurality of attributes comprises a time identifier. 
     
     
         32 . The system of  claim 28  wherein the executable code further causes the processor to be configured for receiving an authorization request associated with a particular authorization level, and wherein generating the user interface information is in response to the particular authorization level. 
     
     
         33 . The system of  claim 28  wherein at least one of the attributes comprises an embedded control. 
     
     
         34 . The system of  claim 28  wherein the remote deposit session comprises a transfer of funds from one account to another account. 
     
     
         35 . A non-transitory storage medium comprising executable code that when executed by a computer processor causes the computer processor to be configured to:
 receive a remote deposit session identifier associated with a particular remote deposit session;   retrieve a plurality of remote deposit event records associated with the remote deposit session identifier; and   generate user interface information comprising at least some of the plurality of remote deposit event records, wherein each remote deposit event record corresponds to a particular event of the remote deposit session and comprises one or more attributes associated with the particular event.   
     
     
         36 . The non-transitory storage medium of  claim 35  wherein the executable code further causes the computer processor to be configured to transmit the user interface information to a remote computer system. 
     
     
         37 . The non-transitory storage medium of  claim 35  wherein the remote deposit session comprises a remote check deposit transaction using an image of a check. 
     
     
         38 . The non-transitory storage medium of  claim 35  wherein at least one of the plurality of attributes comprises a time identifier. 
     
     
         39 . The non-transitory storage medium of  claim 35  wherein the executable code further causes the processor to be configured to receive an authorization request associated with a particular authorization level, and wherein the user interface information is based on the particular authorization level. 
     
     
         40 . The non-transitory storage medium of  claim 35  wherein the remote deposit session comprises a transfer of funds from one account to another account.