Method and system for improvement of request processing

Abstract

A system and method of processing a request including improving usage and/or performance of resources is disclosed. Information relating to a user request may be provided to one or more resources which process the information and provide a result. A result and/or other information may be provided to a human assistant or guide who may process information to produce a result and/or review a result(s). Information provided by a guide may be processed and provided to a resource, which may improve the performance of a resource. A resource(s) and/or a guide(s) may be selected and/or provided with activities based on ratings and/or rankings associated with a request, which may optimize usage of system resources. Information obtained may be provided for various purposes.

What is claimed is: 
     
         1 . A computer implemented method for improving resource utilization, comprising:
 receiving a request;   submitting the request to a resource which performs a conversion of content indicated by the request;   selecting a human assistant when the conversion requires a review by the human assistant; and   providing a response to a source of the request based on an output of the conversion.   
     
     
         2 . The method of  claim 1 , further comprising:
 selecting the human assistant when a ranking assigned to the review is a highest ranking for tasks which the human assistant is eligible to perform.   
     
     
         3 . The method of  claim 1 , further comprising:
 selecting the human assistant based on a number of times that human assistants have reviewed outputs of the resource for the conversion.   
     
     
         4 . The method of  claim 1 , further comprising:
 selecting the human assistant based on a number of times the review by the human assistant has been required by requests submitted by a source of the request.   
     
     
         5 . The method of  claim 1 , further comprising:
 presenting information of the request and the output to the human assistant when the conversion does not require the review by the human assistant; and   determining a rating of the human assistant for the conversion based on the review.   
     
     
         6 . The method of  claim 1 , further comprising:
 presenting information of the request and the output to the human assistant when the conversion does not require the review by the human assistant;   comparing the output of the resource to a result obtained from another resource; and   delivering the review and the output of the review to the other resource when an action of the human assistant indicates that the result does not match the output.   
     
     
         7 . The method of  claim 1 , further comprising:
 obtaining demographic or geographic information of a source of the request; and   selecting the human assistant based on a number of requests associated with the information have been submitted to the resource.   
     
     
         8 . The method of  claim 1 , further comprising:
 submitting the request to the resource based on a number of human assistants registered to perform the conversion performed by the resource.   
     
     
         9 . The method of  claim 1 , wherein the resource is a highest ranking automated resource based on previous reviews by human assistants. 
     
     
         10 . A system, comprising:
 a search service device receiving a request, submitting the request to a resource which performs a conversion of content indicated by the request, selecting a human assistant when the conversion requires a review by the human assistant, and providing a response to a source of the request based on an output of the conversion;   a resource device receiving information of the request; and   a guide device providing the review when the conversion requires the review by the human assistant.   
     
     
         11 . The system of  claim 10 , further comprising:
 a user device submitting the query and receiving the response.   
     
     
         12 . The system of  claim 10 , wherein the review is performed subsequent to the response being provided to a user submitting the query. 
     
     
         13 . A non-transitory computer readable medium storing therein a program for causing a computer to execute an operation including optimizing usage of providers, comprising:
 receiving a request;   submitting the request to a resource which performs a conversion of content indicated by the request;   selecting a human assistant when the conversion requires a review by the human assistant; and   providing a response to a source of the request based on an output of the conversion.   
     
     
         14 . The computer readable medium of  claim 13 , wherein the operation further comprises:
 identifying the resource based on selections of resources by human assistants registered to perform the conversion.   
     
     
         15 . The computer readable medium of  claim 13 , wherein the operation further comprises:
 identifying the resource based on a structured query associated with the request by the human assistant.   
     
     
         16 . The computer readable medium of  claim 13 , wherein the operation further comprises:
 selecting the human assistant when the human assistant has achieved a proficiency criterion based on a number of correct reviews.   
     
     
         17 . The computer readable medium of  claim 13 , wherein the operation further comprises:
 obtaining metadata associated with the output; and   providing the response based on a search by a human searcher selected based on the metadata.   
     
     
         18 . The computer readable medium of  claim 13 , wherein the operation further comprises:
 obtaining metadata associated with the output; and   providing the response based on a search performed by submitting the request to a search engine determined based on a ranking of the search engine for the metadata.   
     
     
         19 . The computer readable medium of  claim 13 , wherein the operation further comprises:
 selecting the human assistant when the output does not match a result obtained from at least one other resource which performs the conversion.   
     
     
         20 . The computer readable medium of  claim 13 , wherein the operation further comprises:
 providing the output to human assistants; and   selecting the resource based on a number of times the output is accepted by the human assistants compared to another resource.