System and method for event hospitality program management

Abstract

One aspect of the present invention is a method for effectively managing aspects of hospitality for an event. Events may include Olympic (or other) event. An inventory of event hospitality items is acquired for the creation of hospitality program for client groups. Information from client's guest which make up the client group may be collected in order to identify which hospitality inventory items could best fulfill the client's needs and requests during the days of the event. Hospitality inventory items may include tickets, transportation, hotel, food/beverages, and event staff. Hospitality parameters may be established for each client group, wherein the parameters determine how hospitality inventory items should be allocated for the client group.

We claim: 
     
         1 . A system for coordinating event inventory management for client groups and individual guests of the client groups attending an event, the system comprising:
 one or more physical processors programmed with one or more computer program instructions which, when executed, cause the one or more physical processors to:
 store third-party event inventory items that are at the disposal of a hospitality program provider; 
 receive one or more first requests from a first one of the client groups for at least some of the third-party event inventory items; 
 manage allocation of a first item subset of the third-party event inventory items to the first one of the client groups based on the one or more first requests, 
 receive one or more second requests from the first one of the client groups to allocate individual third-party event inventory items of the first item subset to first individual guests of the first one of the client groups; and 
 manage allocation of the individual third-party event inventory items to the first individual guests based on the one or more second requests. 
   
     
     
         2 . The system of  claim 1 , wherein the third-party event inventory items include lodging resources, transportation resources, or sub-event tickets that allow access to one or more ticketed sub-events of the event. 
     
     
         3 . The system of  claim 2 , wherein the first item subset includes a first subset of the lodging resources, a first subset of the transportation resources, or a first subset of the sub-event tickets, and wherein managing allocation of the individual third-party event inventory items comprises managing allocation of individual lodging resources, transportation resources, or sub-event tickets to the first individual guests based on the one or more second requests. 
     
     
         4 . The system of  claim 1 , wherein the one or more physical processors are further caused to:
 provide a user interface to enable an external participant that is authorized to act on behalf of the first one of the client groups to manage allocation of specific event inventory items that are allocated to the first one of the client groups to individual guests of the first one of the client groups,   wherein the one or more second requests are generated based on one or more selections, by the external participant via the user interface, that correspond to allocating the individual event inventory items to the first individual guests.   
     
     
         5 . The system of  claim 1 , wherein the one or more first requests include one or more accommodation parameters for the first one of the client groups, and wherein the allocation of the first item subset is based on the one or more accommodation parameters. 
     
     
         6 . The system of  claim 5 , wherein the one or more accommodation parameters include one or more of number of parties, budget, arrival time, departure time, event selections, or gifts requested. 
     
     
         7 . The system of  claim 1 , wherein the event includes a multi-day event having multiple ticketed sub-events per day, and wherein the one or more physical processors are further caused to:
 determine, during the multi-day event, a change impacting one or more of the third-party event inventory items;   determine a subset of individual guests that are impacted by the change, wherein the subset of individual guests includes at least one of the first individual guests;   transmit, during the multi-day event, a notification regarding the change to devices associated with the subset of individuals guests;   modify event inventory items that are allocated to the subset of individual guests based on the change; and   transmit, during the multi-day event, a notification regarding the modification to the devices.   
     
     
         8 . The system of  claim 7 , wherein the one or more physical processors are further caused to:
 provide, during the multi-day event, event information to one or more devices of the first individual guests, wherein the event information relate to at least one of the individual third-party event inventory items; and   provide, during the multi-day event, updated event information to the one or more devices based on the change.   
     
     
         9 . The system of  claim 8 , wherein determining the change comprises determining, during the multi-day, a scheduling change associated with at least one of the multiple ticketed sub-events, and wherein providing the updated event information comprises providing, during the multi-day event, the updated event information based on the determined scheduling change. 
     
     
         10 . The system of  claim 8 , wherein determining the change comprises determining, during the multi-day event, a hospitality arrangement change, and wherein providing the updated event information comprises providing, during the multi-day event, the updated event information based on the determined hospitality arrangement change. 
     
     
         11 . A method of coordinating event inventory management for client groups and individual guests of the client groups attending an event, the method being implemented by a computer system that includes one or more physical processors executing one or more computer program instructions which, when executed, perform the method, the method comprising:
 storing, by the one or more physical processors, third-party event inventory items that are at the disposal of a hospitality program provider;   receiving, by the one or more physical processors, one or more first requests from a first one of the client groups for at least some of the third-party event inventory items;   managing, by the one or more physical processors, allocation of a first item subset of the third-party event inventory items to the first one of the client groups based on the one or more first requests,   receiving, by the one or more physical processors, one or more second requests from the first one of the client groups to allocate individual third-party event inventory items of the first item subset to first individual guests of the first one of the client groups; and   managing, by the one or more physical processors, allocation of the individual third-party event inventory items to the first individual guests based on the one or more second requests.   
     
     
         12 . The method of  claim 11 , wherein the third-party event inventory items include lodging resources, transportation resources, or sub-event tickets that allow access to one or more ticketed sub-events of the event. 
     
     
         13 . The method of  claim 12 , wherein the first item subset includes a first subset of the lodging resources, a first subset of the transportation resources, or a first subset of the sub-event tickets, and wherein managing allocation of the individual third-party event inventory items comprises managing allocation of individual lodging resources, transportation resources, or sub-event tickets to the first individual guests based on the one or more second requests. 
     
     
         14 . The method of  claim 11 , further comprising:
 providing, by the one or more physical processors, a user interface to enable an external participant that is authorized to act on behalf of the first one of the client groups to manage allocation of specific event inventory items that are allocated to the first one of the client groups to individual guests of the first one of the client groups,   wherein the one or more second requests are generated based on one or more selections, by the external participant via the user interface, that correspond to allocating the individual event inventory items to the first individual guests.   
     
     
         15 . The method of  claim 11 , wherein the one or more first requests include one or more accommodation parameters for the first one of the client groups, and wherein the allocation of the first item subset is based on the one or more accommodation parameters. 
     
     
         16 . The method of  claim 15 , wherein the one or more accommodation parameters include one or more of number of parties, budget, arrival time, departure time, event selections, or gifts requested. 
     
     
         17 . The method of  claim 11 , wherein the event includes a multi-day event having multiple ticketed sub-events per day, the method further comprising:
 determining, by the one or more physical processors, during the multi-day event, a change impacting one or more of the third-party event inventory items;   determining, by the one or more physical processors, a subset of individual guests that are impacted by the change, wherein the subset of individual guests includes at least one of the first individual guests;   transmitting, by the one or more physical processors, during the multi-day event, a notification regarding the change to devices associated with the subset of individuals guests;   modifying, by the one or more physical processors, event inventory items that are allocated to the subset of individual guests based on the change; and   transmitting, by the one or more physical processors, during the multi-day event, a notification regarding the modification to the devices.   
     
     
         18 . The method of  claim 17 , further comprising:
 providing, by the one or more physical processors, during the multi-day event, event information to one or more devices of the first individual guests, wherein the event information relate to at least one of the individual third-party event inventory items; and   providing, by the one or more physical processors, during the multi-day event, updated event information to the one or more devices based on the change.   
     
     
         19 . The method of  claim 18 , wherein determining the change comprises determining, during the multi-day, a scheduling change associated with at least one of the multiple ticketed sub-events, and wherein providing the updated event information comprises providing, during the multi-day event, the updated event information based on the determined scheduling change. 
     
     
         20 . The method of  claim 18 , wherein determining the change comprises determining, during the multi-day event, a hospitality arrangement change, and wherein providing the updated event information comprises providing, during the multi-day event, the updated event information based on the determined hospitality arrangement change.