Systems and methods for computerized interactive training

Abstract

The present invention is related to interactive training. In one embodiment, a training system presents a stored scenario to a user via a terminal. The user is provided with the ability to intervene and stop the pre-recorded scenario to identify an error in handling the situation presented in the scenario and/or an opportunity presented in the scenario. Once the user has intervened, the user can be presented with a question regarding the opportunity and/or error. The user is scored based in part on the number of errors and/or opportunities that the user identified and optionally on the user's response to the question.

What is claimed is: 
     
         1 . A method of training a user via error spotting using an interactive electronic training system, the method comprising:
 causing a first training presentation of a first interaction of at least two people to be presented on a user terminal, wherein the user is not asked to electronically identify interaction errors during the first presentation;   causing a second training presentation of the first interaction to be presented on the user terminal, and instructing the user to identify at least one interaction error event;   determining if the user identified an occurrence of a first interaction error event within a first window period;   providing the user with positive feedback if the user identified the occurrence of the first interaction error within the first window period;   if the user did not identify the occurrence of the first interaction error event within the first window period, automatically replaying at least a portion of the first interaction, wherein the portion of the first interaction includes at least the first interaction error event;   pausing the second training presentation and presenting at least a first quiz to the user, the first quiz related to the first interaction error;   receiving the user's response to the first quiz;   presenting a second quiz to the user, wherein the user is to identify a statement or phrase spoken by a first individual during the first interaction, which represented opportunities that were missed by a second individual in the first interaction;   receiving the user's response to the second quiz; and   scoring the user's performance based at least in part on the user's first quiz response and the user's second quiz response.