Integrating a pbx-equipped client and an on-demand database service

Abstract

In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.

What is claimed is: 
     
         1 . A method, comprising:
 detecting, at a client with a public branch exchange (PBX) system, an event relating to a telephone call; and   in response to the event, communicating with an on-demand database service.   
     
     
         2 . A method of  claim 1 , wherein the event includes an incoming telephone call. 
     
     
         3 . A method of  claim 1 , wherein a signal indicative of the event is received from a computer telephony integration system. 
     
     
         4 . A method of  claim 1 , wherein the event is detected utilizing an application running on the client. 
     
     
         5 . A method of  claim 4 , wherein the application includes a server. 
     
     
         6 . A method of  claim 5 , wherein the server includes a hypertext transfer protocol (HTTP) server. 
     
     
         7 . A method of  claim 4 , wherein the application includes a component object model (COM) interface. 
     
     
         8 . A method of  claim 1 , and further comprising receiving, at the client, a template. 
     
     
         9 . A method of  claim 8 , wherein the template is different for each of a plurality of the clients. 
     
     
         10 . A method of  claim 1 , and further comprising receiving, at the client, data. 
     
     
         11 . A method of  claim 10 , wherein the data relates to the telephone call. 
     
     
         12 . A method of  claim 10 , wherein the data is utilized to populate a template at the client. 
     
     
         13 . A method of  claim 10 , wherein the data is displayed utilizing a network browser. 
     
     
         14 . A method of  claim 1 , wherein the event includes a receipt of the telephone call. 
     
     
         15 . A method of  claim 14 , wherein the communicating includes querying the on-demand database service. 
     
     
         16 . A method of  claim 1 , wherein the event includes a termination of the telephone call. 
     
     
         17 . A method of  claim 16 , wherein the communicating includes sending data relating to the telephone call to the on-demand database service for storage. 
     
     
         18 . A method of  claim 1 , wherein the communicating is utilized for providing a feature including at least one of a screen population feature, a click-to-dial feature, and a comment feature. 
     
     
         19 . A method of  claim 1 , wherein the on-demand database service includes a multi-tenant database system. 
     
     
         20 . A method, comprising:
 detecting, at an on-demand database service, a message associated with an event relating to a telephone call; and   in response to the message, communicating with a client having a public branch exchange (PBX) system.