Real time order and activation processing system

Abstract

Methods and systems are provided for utilizing interactive UI dialogs to resolve issues that may arise during the real-time ordering and activation of wireless products and services while a user is engaged during their session. The interactive UI dialogs may provide a customer with an opportunity to provide information, make decisions or trigger additional steps during the real time order.

1 . A computer-implemented method for providing an interactive real time wireless carrier approval and ordering program for wireless products and services, the method comprising the computer-implemented steps of:
 receiving an order with an indication of a selected wireless product from a database of available wireless products;   validating the order with one or more validation routines;   transmitting the validated order to one or more systems for processing;   generating an interactive dialog if the validated order encounters a condition that requires input from a customer during the automated processing;   providing the interactive dialog to a dynamic user interface;   receiving the customer input via the interactive dialog; and   
       transmitting the customer input continuously to the one or more systems for additional processing, wherein, the customer is engaged during the method. 
     
     
         2 . The computer-implemented method of claim  13 , wherein the validation routines are selected from the group consisting of: risk assessments, port eligibility checks, fraud, unable to reserve the selected wireless product, other errors and combinations thereof. 
     
     
         3 . The computer-implemented method of claim  13 , wherein the interactive UI are selected from a group consisting of: custom interactions, resubmission interactions, chat interactions, click to call interactions, auto cancel interactions, cancel via chat interactions, other interactions and combinations thereof. 
     
     
         4 . The computer-implemented method of claim  13 , wherein continuously engaged is a single user session. 
     
     
         5 . The computer-implemented method of claim  13 , wherein method is performed in real-time. 
     
     
         6 . The computer-implemented method of claim  13 , further comprising a subsequent interactive dialog providing the interactive dialog to a dynamic user interface; receiving the customer input via the interactive dialog; and transmitting the customer input continuously to the one or more systems for additional processing, for any subsequent encounter of a condition. 
     
     
         7 . A system for providing an interactive real time wireless carrier approval and ordering program for wireless products, the system comprising:
 a memory coupled to a processor;   the processor operable to execute a program;   the program stored in the memory and executable by the processor, the program being operable to receiving an order with an indication of a selected wireless product from a database of available wireless products;   validating the order with one or more validation routines;   transmitting the validated order to one or more systems for processing;   generating an interactive dialog if the validated order encounters a condition that requires input from a customer during the automated processing;   providing the interactive dialog to a dynamic user interface;   receiving the customer input via the interactive dialog; and   transmitting the customer input continuously to the one or more systems for additional processing, wherein, the customer is engaged during the method.   
     
     
         8 . The system of claim  19 , wherein the validation routines are selected from the group consisting of: risk assessments, port eligibility checks, fraud, unable to reserve the selected wireless product, other errors and combinations thereof. 
     
     
         9 . The system of claim  19 , wherein the interactive user interface are selected from a group consisting of: custom interactions, resubmission interactions, chat interactions, click to call interactions, auto cancel interactions, cancel via chat interactions, other interactions and combinations thereof. 
     
     
         10 . The system of claim  19 , wherein continuously engaged is a single user session. 
     
     
         11 . The system of claim  19 , wherein method is performed in real-time. 
     
     
         12 . The system of claim  19 , further comprising a subsequent interactive dialog providing the interactive dialog to a dynamic user interface; receiving the customer input via the interactive dialog; and transmitting the customer input continuously to the one or more systems for additional processing, for any subsequent encounter of a condition.