Intelligent link electronic communications

Abstract

Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user to receive a first telephone call is determined. Voice communications between the call destination entity and the user are established in response to detection of the selection by the user of the visual indicator and conditioned on the user being determined to be available to receive the first telephone call. Establishing voice communications includes enabling placement of the first telephone call to the user to establish a first PSTN link with the user and enabling a voice communications link to be setup with the call destination entity.

1 . A method comprising:
 providing a visual indicator to a user;   detecting, by at least one processor, a selection of the visual indicator by the user;   accessing contact information associated with the visual indicator;   initiating a communication in response to the detected selection using the accessed contact information; and   updating a user profile associated with the user based on the communication.   
     
     
         2 . The method of  claim 1 , wherein initiating the communication comprises initiating a call using the identified contact information. 
     
     
         3 . The method  claim 1 , wherein the visual indicator is an advertisement associated with a business. 
     
     
         4 . The method of  claim 3 , wherein the advertisement comprises at least one of a banner, text, an image, audio, or video. 
     
     
         5 . The method of  claim 3 , wherein updating the user profile comprises adding information associated with the business to the user profile. 
     
     
         6 . The method of  claim 5 , wherein adding information associated with the business to the user profile comprises adding the business to a contact list within the user profile. 
     
     
         7 . The method of  claim 3 , wherein updating the user profile comprises updating the user profile to reflect a transaction between the user and the business. 
     
     
         8 . The method of  claim 3 , further comprising creating a calendar event based on a service provided by the business. 
     
     
         9 . The method of  claim 8 , wherein the calendar event includes information for the service provided by the business. 
     
     
         10 . The method of  claim 1 , wherein providing the visual indicator to the user comprises providing the visual indicator to the user in a graphical user interface for a web page, an e-mail, a chat session, or an instant message session. 
     
     
         11 . A method comprising:
 providing an advertisement to a user, the advertisement being associated with a business;   detecting, by at least one processor, a selection of the advertisement by the user;   accessing contact information associated with the business;   initiating a call between the user and the business using the accessed contact information; and   updating a user profile associated with the user based on the call.   
     
     
         12 . The method of  claim 13 , wherein the advertisement comprises at least one of a banner, text, an image, audio, or video. 
     
     
         13 . The method of  claim 14 , further comprising facilitating the call between the user and the business. 
     
     
         14 . The method of  claim 15 , wherein updating the user profile comprises updating the user profile with information related to the call. 
     
     
         15 . The method of  claim 16 , wherein adding information associated with the business to the user profile comprises adding the business to a contact list within the user profile. 
     
     
         16 . The method of  claim 15 , further comprising creating a calendar event based on a service provided by the business. 
     
     
         17 . The method of  claim 16 , wherein the calendar event includes information for the service provided by the business. 
     
     
         18 . A system comprising:
 at least one processor; and   at least one non-transitory computer readable storage medium storing instructions thereon that, when executed by the at least one processor, cause the system to:   provide a visual indicator to a user;   detect a selection of the visual indicator by the user;   access content information associated with the visual indicator;   initiate a communication in response to the detected selection using the accessed contact information; and   update a user profile associated with the user based on the communication..   
     
     
         19 . The system of  claim 18 , wherein the visual indicator is an advertisement associated with a business 
     
     
         20 . The system of  claim 18 , wherein updating the user profile comprises adding information associated with the business to the user profile.