Method, system, and computer-readable medium for managing and collecting receivables

Abstract

Methods, systems, and computer-readable media for managing and collecting receivables are disclosed.

That which is claimed is: 
     
         1 . A computer-implemented method for facilitating the collection of receivables, the method comprising the step of:
 establishing a first call with a first debtor having one or more accounts; and   automatically displaying information for the first debtor in a single graphical user interface so that a collection agent may identify key information regarding the first debtor and the one or more accounts.   
     
     
         2 . The method of  claim 1 , wherein the step of establishing the first call comprises the step of using an automated dialer system. 
     
     
         3 . The method of  claim 1 , further comprising the step of:
 automatically displaying contact information for the first debtor, wherein the contact information comprises at least one of a residential address, a phone number, and an e-mail address.   
     
     
         4 . The method of  claim 1 , further comprising the steps of:
 after the first call with the first debtor ends, establishing a second call with a second debtor having one or more accounts; and   automatically displaying a contact history for the second debtor, wherein the contact history for the second debtor comprises a total number of calls with the second debtor since the creation of at least one of the one or more accounts for the second debtor and a total number of contacts made with the second debtor on the total number of calls.   
     
     
         5 . The method of  claim 4 , wherein the step of establishing the second call comprises the step of using an automated dialer system. 
     
     
         6 . The method of  claim 1 , further comprising the step of:
 automatically displaying one or more notes on said graphical user interface.   
     
     
         7 . The method of  claim 1 , further comprising the step of:
 automatically displaying a listing of each of the one or more accounts of the first debtor.   
     
     
         8 . The method of  claim 7 , further comprising the step of:
 displaying one or more identifiers configured to signal which debtor is responsible for the account and allowed to discuss the account.   
     
     
         9 . A computer-implemented method for the management and collection of receivables, the method comprising the step of:
 tracking collection activity results for each of at least two telephone numbers relating to a first debtor having one or more accounts, wherein the collection activity results comprise at least the number of times the first debtor has been contacted at the respective telephone number about the one or more accounts; and   scoring each of the at least two telephone numbers relating to the first debtor based upon the collection activity results to determine a best telephone number from the at least two telephone numbers for the first debtor.   
     
     
         10 . The method of  claim 9 , further comprising:
 the step of calling the first debtor using the best telephone number.   
     
     
         11 . The method of  claim 10 , further comprising:
 the step of displaying the best telephone number for the first debtor.   
     
     
         12 . The method of  claim 11 , further comprising the step of:
 displaying a second telephone number of the at least two telephone numbers.   
     
     
         13 . The method of  claim 9 , further comprising the step of:
 displaying at least two of the at least two telephone numbers as a list, wherein the order of the list is at least partially based upon the scores of each of the at least two of the at least two phone numbers such that the best telephone number is the first entry in the list.   
     
     
         14 . The method of  claim 13 , further comprising the step of:
 repeating the tracking and scoring steps and updating the list on the display.