Core services platform for wireless voice, data and messaging network services

Abstract

A Core Service Platform (CSP) system is integrated with an operator network and IT system to provide services to subscribers and operators. Based on information collected from the operator network and IT system, the CSP system delivers alerts to a subscriber's device and provides offers to resolve the condition causing the alerts. The CSP system provides customized contextual offers to the subscriber's device based on contextual assessments of a subscriber's current context, such as time in contract, loyalty status, data and voice usage, value of customer, time, location and purchase history. The CSP system also provides an operator a suite of tools for the operator to manage its pricing, offers, campaigns and other subscriber-related issues.

What is claimed is: 
     
         1 . A system for managing wireless devices in a wireless network comprising:
 a processor; and   a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
 receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; 
 retrieve diagnostic information associated with the wireless device from the wireless network; 
 retrieve the diagnostic information associated with the wireless device from the wireless device; 
 determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; and 
 transmit at least one customer service number associated with the at least one solution for the problem to the wireless device.